Melissa Arana
Houston,TX
Summary
I am a confident,dedicated and motivated person. Looking to start a career as a registered dental assistant. I recently got certified to be a dental assistant with PURE Dental Assisting Academy.
Overview
2
2
years of professional experience
Work History
Pawn Broker
Cash America
Houston, TX
01.2014 - 08.2015
- Verified authenticity and value of items brought in for pawning or selling.
- Maintained accurate records of all transactions and inventory.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Negotiated loan repayment plans with customers when necessary.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
Receptionist
H & R Block Tax Services
Houston, TX
12.2013 - 04.2014
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
Retail Sales Associate
Academy Sports and Outdoors
Houston, TX
09.2013 - 01.2014
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Education
Dental Assistant Certification - Registered Dental Assistant
Pure Dental
Houston, TX04-2024
High School Diploma -
Eisenhower High School
Houston, TX05-2013
Skills
- Equipment Sterilization
- Instrument preparation
- Exam room setups
- Patient records gathering
- Appointment Scheduling
- Dental Radiography
- Oral X-Rays
- Treatment Room Breakdown
- Disinfecting rooms and equipment
- OSHA Regulations Knowledge
- First Aid Training
Languages
English
Professional
Spanish
Professional
Timeline
Pawn Broker
Cash America
01.2014 - 08.2015
Receptionist
H & R Block Tax Services
12.2013 - 04.2014
Retail Sales Associate
Academy Sports and Outdoors
09.2013 - 01.2014
Dental Assistant Certification - Registered Dental Assistant
Pure Dental
High School Diploma -
Eisenhower High School