Melissa Ayala
5422 Kenilworth Avenue ,MD
Summary
Proven leader and customer service expert, excelled at Moby Dick House of Kabob by significantly enhancing customer satisfaction and fostering team collaboration. Skilled in money handling and decision-making, demonstrated ability to drive repeat business and streamline operations. Achieved notable inventory management accuracy, showcasing a blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Moby Dick House of Kabob
3000 Washington Blvd VA
02.2023 - 12.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Server
Dirty Habit. A Kimpton Restaurant
555 Ei Street Nw Washington DC 20004
02.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Paul French Bakery
1275 K St Nw
01.2019 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
12th -
Bladensburg High School
4200 57th Ave Bladensburg, MD 2071007.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Moby Dick House of Kabob
02.2023 - 12.2024
Server
Dirty Habit. A Kimpton Restaurant
02.2022 - 01.2023
Assistant Manager
Paul French Bakery
01.2019 - 07.2021
12th -
Bladensburg High School