MelissA Balint
Westfield,IN
Summary
To obtain a position using my skills in customer service, business and communications. Employ my people skills to contribute tangibly to a company’s growth goals.
Strong customer relationship skills Excellent oral and written communication skills Proven history in building and supporting professional relationships with internal and customers at all levels.
Overview
19
19
years of professional experience
Work History
Customer Service Cashier
Big Hoffas
08.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Hostess
Coopers Hawk
01.2024 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Punch Pro
01.2017 - 12.2023
- Provide interviewing, scheduling, hiring and people management from new hire to termination
- Executive payroll (proficient in QuickBooks)
- Forecasting revenues
- Customer Service and collections
- Provide procedural documentation for all related processes
Artist
Self Employed
01.2015 - 12.2023
Cook
Franscican Hospital
01.2022 - 12.2022
Customer Service Specialist, Retail Sales
Michele’s Boutique
01.2021 - 12.2022
Customer Service Specialist and Portfolio Manager
Phoenix Financial
01.2017 - 12.2017
- Responsible for resolving customer delinquency and ensuring that customer goals of establishing or re-establishing credit are met through prompt payments
- Also responsible for achieving delinquency, charge off and total collection goals
- Customer Service and collections
Customer Service Specialist and Portfolio Manager
CNAC
01.2013 - 12.2015
- Responsible for resolving customer delinquency and ensuring that customer goals of establishing or re-establishing credit are met through prompt payments
- Also responsible for achieving delinquency, charge off and total collection goals
- Customer Service
- Ranked #1 October and November 2014
Collection I Specialist
General Revenue Corporation (Sallie Mae)
01.2010 - 12.2012
- Consistently Ranked in the top 15% each month for two years 8 months
- Top collector on my team for 8 months in 2010
- Top collector on my team for 7 months in 2011
- Effectively communicate with defaulted student loan borrowers via telephone and written notices to obtain repayment in full or to establish acceptable payment arrangements
- Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations
Sales Associate
Nordstrom
01.2008 - 12.2009
- Ranked number one in department
Customer Experience Manager
Aruba Aloe, Inc.
01.2006 - 12.2008
- Recommend customers and resellers on all available products and programs
- Perform daily, weekly, and quarterly financial reporting as it pertains to product sales
- Manage coordination of Continental US, Canada and moderate international shipments
- Supervise sales consultants
- Administer back office for ecommerce business
- Increased YTD sales 61% from 05-06
- Increased YTD sales 44% from sales 06-07
- Increased YTD sales 29% from 07-08
- Implement 15 retail stores and manage accounts
- Oversee advertising and manage relationships with external marketing firm
- Participate in the development of new product line (Island Remedy) with input on packaging, scent, labels
- Conduct inventory counts
Education
No Degree - Business
IUPUI
Indianapolis, IN08-1995
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
References
- Victoria Goleibioski, 30+ years, 317-213-7877
- Delia Curran, 30+ years, 317-714-6573
Timeline
Customer Service Cashier
Big Hoffas
08.2024 - Current
Hostess
Coopers Hawk
01.2024 - 08.2024
Cook
Franscican Hospital
01.2022 - 12.2022
Customer Service Specialist, Retail Sales
Michele’s Boutique
01.2021 - 12.2022
Punch Pro
01.2017 - 12.2023
Customer Service Specialist and Portfolio Manager
Phoenix Financial
01.2017 - 12.2017
Artist
Self Employed
01.2015 - 12.2023
Customer Service Specialist and Portfolio Manager
CNAC
01.2013 - 12.2015
Collection I Specialist
General Revenue Corporation (Sallie Mae)
01.2010 - 12.2012
Sales Associate
Nordstrom
01.2008 - 12.2009
Customer Experience Manager
Aruba Aloe, Inc.
01.2006 - 12.2008
No Degree - Business
IUPUI
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