Melissa Barker
QMA
Indianapolis,IN
Summary
Reliable employee seeking Leasing Agent position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized administrative employee with over 12 years of experience supporting efficient department operations. Detail-oriented and enthusiastic with strong communication skills.
Overview
10
10
years of professional experience
Work History
Medical Records, QMA
Carmel Health And Living
Carmel , IN
06.2022 - 06.2022
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Partnered with leadership team to develop automation strategy and execution plan.
- Participated in available trainings to improve software knowledge.
Scheduling Coordinator
Homeview Health And Rehab
Franklin, IN
12.2011 - 06.2016
- Collaborated with unit managers and directors on floor orientation scheduling, establishing and strategizing on departmental staffing needs.
- Filled staffing vacancies and developed schedules to guarantee sufficient shift coverage.
- Reviewed and adjudicated requests for PTO, vacation, maternity leave and both paid and unpaid leaves of absences.
- Maintained accurate attendance records and assisted with disciplinary processes in cases of excessive absences or tardiness.
- Initiated and approved temporary staffing contracts and integrated personnel into schedules to fill coverage gaps.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Successfully negotiated client contract renewals to create increased revenue.
Unit Secretary
Indiana Masonic Home
Franklin , IN
04.2007 - 05.2012
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Processed lab paperwork and requests according to physicians' orders.
- Facilitated lab orders and medication administration.
- Managed incoming calls and directed to appropriate department.
- Developed training protocols for new unit secretaries.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Monitored inventory levels and advised management of need for replenishment.
- Drafted unit correspondence, memos and department updates.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Edinburgh Community High School
Edinburgh, IN 05.1995 - 05.1995
Skills
Medical terminology understanding
Medical office administration
Type 60 WPM
Staff education and training
Filing systems expertise
Records management
Paperwork processing
Written and verbal communication
Records review
Medical transcription
Case management
Medical Records Management
Timeline
Medical Records, QMA
Carmel Health And Living
06.2022 - 06.2022
Scheduling Coordinator
Homeview Health And Rehab
12.2011 - 06.2016
Unit Secretary
Indiana Masonic Home
04.2007 - 05.2012
High School Diploma -
Edinburgh Community High School
05.1995 - 05.1995