Melissa Basnett
Ashburnham,MA
Summary
Dedicated Registered Nurse with more than 25 years of nursing experience in acute care, home health, and community-based healthcare. Clinical Service Manager with proven expertise in staff supervision, quality improvement, regulatory compliance, clinical education, and patient safety. Extensive background in medication management, chronic disease management, case management, documentation review, and interdisciplinary collaboration. Skilled in mentoring staff, conducting clinical oversight, promoting compliance with healthcare regulations, and delivering compassionate, patient-centered care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinical Service Manager
VNA Care Network
01.2021 - Current
- Provide operational and clinical oversight for nursing staff delivering home health and community-based services.
- Supervise, mentor, coach, and support clinicians to ensure high-quality patient care and professional development.
- Conduct chart audits and documentation reviews to promote compliance with agency, state, and federal regulations.
- Monitor quality outcomes, productivity standards, patient satisfaction measures, and regulatory requirements.
- Assist with onboarding, staff education, competency validation, and performance management.
- Collaborate with interdisciplinary healthcare teams to ensure coordinated, patient-centered care.
- Support quality improvement initiatives and implementation of evidence-based clinical practices.
- Continue to provide direct patient care in the field, maintaining hands-on clinical skills and supporting staff as needed.
- Promote patient safety, regulatory compliance, and excellence in clinical practice.
Registered Nurse Case Manager
VNA Care Network
01.2006 - 01.2021
- Provided skilled nursing services and comprehensive case management to patients in home and community settings.
- Performed comprehensive nursing assessments, medication reconciliation, care planning, and ongoing evaluation of patient status.
- Educated patients and families regarding medications, disease management, treatment plans, and self-care strategies.
- Managed patients with chronic illnesses including congestive heart failure, COPD, diabetes, hypertension, and other complex medical conditions.
- Coordinated care with physicians, therapists, social workers, and community providers to support positive patient outcomes.
- Completed OASIS assessments and maintained accurate clinical documentation in compliance with regulatory requirements.
- Performed wound care, IV therapy, PICC line management, catheter care, medication management, and patient education.
- Utilized strong clinical assessment and triage skills to identify changes in patient condition and facilitate timely interventions.
- Developed strong therapeutic relationships with patients and families while promoting independence and quality of life.
Medical-Surgical Registered Nurse
Nashoba Valley Medical Center
01.2001 - 01.2006
- Delivered comprehensive nursing care to adult medical-surgical patients in an acute care setting.
- Administered medications, performed treatments, and monitored patient responses to care.
- Conducted patient assessments and collaborated with interdisciplinary teams to develop and implement care plans.
- Educated patients and families regarding disease processes, medications, and discharge instructions.
- Maintained accurate clinical documentation and adherence to standards of nursing practice.
Education
Bachelor of Science in Nursing - BSN
Fitchburg State University
01-2024
Associate Degree in Nursing - ADN
Mount Wachusett Community College
01-2001
Skills
- Clinical Leadership and Staff Supervision
- Medication Management and Safety
- Regulatory Compliance
- Quality Improvement and Auditing
- Staff Education and Competency Validation
- Clinical Documentation Review
- Home Health Nursing
- Case Management
- Chronic Disease Management
- Telephone Triage and Clinical Assessment
- Care Coordination
- Patient Advocacy
- Interdisciplinary Collaboration
- Patient and Family Education
- OASIS Documentation
- Performance Improvement
Certification
- Registered Nurse, Commonwealth of Massachusetts
- OASIS Certified
- Basic Life Support (BLS)
- Valid Massachusetts Driver's License
PROFESSIONAL HIGHLIGHTS
- More than 25 years of nursing experience in acute care, home health, and community health settings.
- Four years of clinical leadership experience as Clinical Service Manager.
- Fifteen years of home health case management experience providing direct patient care.
- Extensive experience in medication management, patient education, chronic disease management, and care coordination.
- Strong background in quality improvement, documentation review, regulatory compliance, and staff mentoring.
- Maintains hands-on clinical practice while providing leadership and support to nursing staff.
- Successfully earned BSN while working full-time in nursing leadership.
Timeline
Clinical Service Manager
VNA Care Network
01.2021 - Current
Registered Nurse Case Manager
VNA Care Network
01.2006 - 01.2021
Medical-Surgical Registered Nurse
Nashoba Valley Medical Center
01.2001 - 01.2006
Associate Degree in Nursing - ADN
Mount Wachusett Community College
Bachelor of Science in Nursing - BSN
Fitchburg State University