Melissa Benk
Chicago,IL
Summary
Highly skilled skincare professional, bringing valuable experience in delivering top-tier facial treatments and comprehensive skincare regimens. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction. Expertise includes advanced skin analysis and customized treatment plans tailored to individual needs.
Overview
12
12
years of professional experience
Work History
Licensed Esthetician
Mario Tricoci Hair Salon and Spa
10.2024 - Current
- Performed a wide range of esthetic treatments including facials, chemical peels, microdermabrasion, and waxing
- Customized skincare regimens for clients based on their individual needs and concerns
- Conducted thorough skin analyses to determine appropriate treatment plans and product recommendations
- Maintained a clean and sanitary work environment in accordance with industry standards and regulations
- Educated clients on proper skincare routines and provided guidance on at-home maintenance between appointments
- Utilized various tools and equipment such as steamers, extraction tools, LED light therapy devices, etc
- Stayed up-to-date with the latest trends in skincare products, techniques, and technologies through continuous education
- Managed appointment scheduling system to ensure efficient use of time while accommodating client preferences
- Maintained accurate records of client information, treatment history, product usage, etc
- Assisted in retail sales by recommending appropriate skincare products based on client's needs and goals
- Provided exceptional customer service by addressing client questions or concerns promptly and effectively
Wax Specialist
European Wax Center
10.2021 - 06.2023
- Performed waxing services including eyebrow shaping, lip and chin waxing, full face waxing, bikini waxing, and body waxing
- Utilized proper techniques to ensure a comfortable and efficient experience for clients during the waxing process
- Maintained a clean and sanitary work environment by following strict sanitation protocols
- Educated clients on pre- and post-wax care to minimize discomfort and maximize results
- Managed client appointments effectively to ensure timely service delivery
- Built strong relationships with clients through excellent customer service and personalized recommendations
- Achieved 70% increase in client retention through exceptional service quality
- Stayed up-to-date with industry trends, new products, and techniques related to waxing services
- Collaborated with team members to create a welcoming atmosphere for clients in the salon/spa setting
- Assisted in retail sales of aftercare products to enhance the effectiveness of the waxing services provided
Receptionist
Johnny & Tina's Salon
01.2015 - 01.2019
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
Front Desk Receptionist
Mario Tricoci Hair Salon and Spa
01.2013 - 01.2015
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
Education
Trade school in Esthetics -
Estelle Skin Care and Spa Institute
Skokie, IL06.2020
High school diploma -
Chicago, IL06.2007
Skills
- Dermabrasion
- Esthetic Laser Treatment
- Retail Sales
- Body Waxing
- Front Desk
- Fast learner
- Highly dependable
- Communication Skills
- Makeup Application
Timeline
Licensed Esthetician
Mario Tricoci Hair Salon and Spa
10.2024 - Current
Wax Specialist
European Wax Center
10.2021 - 06.2023
Receptionist
Johnny & Tina's Salon
01.2015 - 01.2019
Front Desk Receptionist
Mario Tricoci Hair Salon and Spa
01.2013 - 01.2015
Trade school in Esthetics -
Estelle Skin Care and Spa Institute
High school diploma -
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