Melissa Berg
Casper,WY
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Psychiatric Rehabilitation Program Case Manager
Central Wyoming Counseling Center
Casper, WY
10.2023 - Current
- Collaborated with Therapists, Nurses, Doctors, and various other professionals to provide wrap around services for clients.
- Facilitated successful transitions between levels of care by developing case management plans and coordinating resources.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
English Instructor
Cheongwon Private Elementary School
Seoul, South Korea
03.2020 - 09.2023
- Issued reports updating students, parents and teachers on student progress.
- Developed methods to motivate and engage students in learning.
- Improved students' written and verbal English skills through personalized learning programs.
- Used variety of teaching methods to successfully help wide range of students.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
Mental Health Worker
Wyoming Behavioral Institute
Casper, WY
05.2017 - 02.2020
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Prepared reports to summarize clients' mental health status and treatment progress.
- Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.
- Coordinated care between various medical professionals involved in the treatment process ensuring effective collaboration towards improved patient outcomes.
Medical Staff Administrative Assistant
Wyoming Medical Center
Casper, WY
01.2015 - 06.2015
- Drafted correspondence and other documents for Medical Staff.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Bachelor of Science - Physiology
University of Wyoming
Laramie, Wy08.2015
Concurrent Bachelor's Degree - English Literature
University of Wyoming
Laramie, WY08.2015
Skills
- Intervention Plans
- Data Entry and Analysis
- Client Advocacy
- Written and verbal communication
- Proficient in Zoom, Google Suite, Microsoft Suite, Word, Excel
- Case Needs Assessment
- Crisis Intervention
- Patient support
- Organization and Multitasking
- Patient Assessment
Certification
- CPR Certified 2024
- QPR Certified
- ASIST Suicide Prevention Certified
- DLA Certified
- Federal Insurance Marketplace Certified Applications Counselor
- Presently working towards certification in: Motivational Interviewing and SOAR
Timeline
Psychiatric Rehabilitation Program Case Manager
Central Wyoming Counseling Center
10.2023 - Current
English Instructor
Cheongwon Private Elementary School
03.2020 - 09.2023
Mental Health Worker
Wyoming Behavioral Institute
05.2017 - 02.2020
Medical Staff Administrative Assistant
Wyoming Medical Center
01.2015 - 06.2015
Bachelor of Science - Physiology
University of Wyoming
Concurrent Bachelor's Degree - English Literature
University of Wyoming