Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Melissa Bertucci

Lady Lake

Summary

Recent graduate with foundational knowledge and hands-on experience from academic projects and internships. Excellent communication skills and adept at task prioritization for effective patient care coordination. Eager to start a career path, ready to make meaningful contributions with unwavering commitment and drive.

Overview

28
28
years of professional experience

Work History

Certified Medication Technician

Watercrest Buena Vista
07.2024 - Current
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted in maintaining conducive environment for residents by adhering to infection control policies.
  • Monitored patient responses to medication, reporting adverse reactions quickly.
  • Promoted resident satisfaction through compassionate communication and personalized attention during personalized care.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.

Lead Patient Service Representative (Remote)

Carenet Healthcare Services
08.2020 - 11.2023
  • Managed approximately 60-70 inbound calls daily, schedule PCP, specialty and telemedicine appointments, along with generating prescription and referral requests.
  • Ensured compliance with organizational policies and procedures through thorough monitoring of daily calls utilizing Interaction Desktop, KANA, ICBM and EClinicalWorks.
  • Provided support during high-volume periods, effectively managing multitasking simultaneously while maintaining composure under pressure.
  • Followed document protocols to safeguard confidentiality of patient records.

Medical Assistant

Hematology and Oncology Associates, Lady Lake, FL
11.2016 - 07.2019
  • Set up and assist with bone marrow procedures, epidural, caudal, cervical and transforaminal injections as well as RFA as in-office setting.
  • Usage of C- Arm for x-ray guided injections.
  • Collect co-pays, schedule appointments, process prescriptions with in-house pharmacy.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Education

Associate of Science - Nursing

Lake Sumter State College
Leesburg, FL
05.2025

Vocational School - CNA & LPN

Western Suffolk BOCES
Dix Hills, NY

High school diploma - General Studies

North Babylon High School
North Babylon, NY
06.1997

Skills

  • Proficient in EClinicalWorks and EPIC
  • BLS and NIHSS Certification
  • Skilled in Microsoft Office applications
  • HEDIS & HIPAA

Additional Information

Labor & Delivery Unit at Advent Health Waterman

120 Practicum Hours Completed in April 2025

Medical Surgical- Oncology at Advent Waterman

190 DEU (Dedicated Educaton Unit) Hours over 3 semesters

Timeline

Certified Medication Technician

Watercrest Buena Vista
07.2024 - Current

Lead Patient Service Representative (Remote)

Carenet Healthcare Services
08.2020 - 11.2023

Medical Assistant

Hematology and Oncology Associates, Lady Lake, FL
11.2016 - 07.2019

Associate of Science - Nursing

Lake Sumter State College

Vocational School - CNA & LPN

Western Suffolk BOCES

High school diploma - General Studies

North Babylon High School

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Melissa Bertucci