Melissa Black
Mountain Pine,AR
Summary
Detail-oriented Referral Coordinator with expertise in managing patient referrals and appointment scheduling. Proven ability to enhance operational efficiency and improve patient communication.
Overview
29
29
years of professional experience
Work History
Referral Coordinator
CHI St. Vincent ENT
Hot Springs
07.2024 - Current
- Coordinated patient referrals to ensure timely access to care services.
- Maintained accurate records in electronic health systems for tracking patient referrals.
- Assisted patients in understanding referral procedures and available healthcare options.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Receptionist
ToMorrow's Therapy
Hot Springs Village, AR
04.2024 - 07.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate staff members promptly.
- Maintained accurate patient records, utilizing electronic health record (EHR) systems effectively.
- Coordinated communication between therapists and patients to enhance service quality.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Appointment Scheduler
CHI St Vincent Orthopedics
Hot Springs, AR
10.2016 - 04.2024
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Managed appointment reminders and follow-ups to reduce no-show rates effectively.
- Answered phone calls and answered questions from potential customers.
- Developed and maintained efficient scheduling processes to streamline patient intake procedures.
Pharmacy Technician
The Medicine Shoppe® Pharmacy
Hot Springs Village, AR
02.1997 - 08.2016
- Dispensed medications accurately while ensuring compliance with pharmacy regulations.
- Managed inventory levels, conducting regular audits to prevent stock discrepancies.
- Assisted in training new staff on pharmacy procedures and software systems.
- Collaborated with healthcare professionals to resolve medication-related inquiries efficiently.
- Oversaw prescription processing, ensuring timely and accurate delivery of services to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
High School Diploma -
Jessieville High
Jessieville, AR05-1993
Timeline
Referral Coordinator
CHI St. Vincent ENT
07.2024 - Current
Receptionist
ToMorrow's Therapy
04.2024 - 07.2024
Appointment Scheduler
CHI St Vincent Orthopedics
10.2016 - 04.2024
Pharmacy Technician
The Medicine Shoppe® Pharmacy
02.1997 - 08.2016
High School Diploma -
Jessieville High