Melissa Blucher
Garland,TX
Summary
Results-driven professional known for exceptional customer service and task prioritization. Background in managing high-volume service environments, fostering guest relationships, and training staff to maintain service excellence.
Overview
21
21
years of professional experience
Work History
Server/Event Caterer
Maple Leaf Diner
Dallas, TX
05.2016 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Managed multiple tables efficiently during peak hours, ensuring timely food and beverage delivery. Also managed after hours off site catering specializing in large parties over 100.
- Developed strong rapport with regular customers, contributing to a welcoming atmosphere at diner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Front of House Manager
Sams Place
Brooksville, FL
01.2012 - 01.2016
- Oversaw daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Managed staff scheduling, optimizing workforce efficiency and aligning resources with peak service times.
- Trained and mentored new team members, fostering a culture of excellence and high performance.
- Implemented standard operating procedures to enhance operational efficiency and consistency in service delivery.
- Developed promotional strategies in collaboration with marketing to increase customer engagement and drive sales growth.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Owner/Operator
WRB and Sons
Brooksville, FL
02.2005 - 07.2011
- Managed daily operations to ensure efficient workflow and high-quality service delivery.
- Developed and implemented process improvements to enhance customer satisfaction and operational efficiency.
- Oversaw financial management, including budgeting, expense tracking, and profit analysis.
- Trained and mentored staff, fostering a collaborative team environment focused on excellence.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Cleanliness standards
- Task prioritization
- Inventory management
- High volume dining
- Team collaboration
Timeline
Server/Event Caterer
Maple Leaf Diner
05.2016 - Current
Front of House Manager
Sams Place
01.2012 - 01.2016
Owner/Operator
WRB and Sons
02.2005 - 07.2011