Melissa Bodine
Longwood,FL
Summary
Dynamic Key Shift Manager with a proven track record at Winghouse, excelling in customer service and sales strategies. Expert in training and motivating staff, consistently exceeding sales targets through effective upselling techniques. Committed to enhancing guest satisfaction while maintaining operational efficiency and inventory management. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
21
21
years of professional experience
Work History
Key Shift Manager, Bartender
Winghouse Bar & Grill
06.2009 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on operational best practices and procedures.
- Exceeded monthly sales targets consistently through diligent prospecting and effective sales presentations.
- Monitored inventory levels, ensuring timely replenishment of stock and minimizing waste.
- Coordinated staff schedules to optimize coverage during peak hours and maintain service quality.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Implemented upselling techniques, increasing overall sales revenue through enhanced service interactions.
Sales Associate
7-eleven
01.2005 - 01.2011
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales figures.
- Maintained store inventory by restocking shelves and organizing merchandise for optimal visibility.
- Implemented promotional displays to attract customer attention and drive sales increases.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts -
Seminole State College of Florida
Sanford, Florida, FLSkills
- Customer service focus
- Decision-making
- Employee training
- Staff motivation
- Energetic and enthusiastic
- Relationship building
- Punctual and reliable
- Handling customer complaints
- Sales strategies
Timeline
Key Shift Manager, Bartender
Winghouse Bar & Grill
06.2009 - Current
Sales Associate
7-eleven
01.2005 - 01.2011
Associate of Arts -
Seminole State College of Florida