Melissa Bone
Lebanon,TN
Summary
Accomplished Lead Medical Assistant with 30 years of healthcare experience, specializing in team management and patient care optimization. Expertise in Electronic Medical Records (EMR) systems and medical office operations ensures compliance and efficiency. Proven ability to enhance patient communication and support clinical staff in dynamic environments, driving collaboration and achieving operational goals.
Overview
24
24
years of professional experience
Work History
Lead Medical Assistant
Desert Star Healthcare
11.2021 - 10.2025
- Streamlined practice operations by managing scheduling, billing, and patient intake processes.
- Safeguarded patient confidentiality through meticulous handling of medical records.
- Monitored and documented vital signs in outpatient settings for accurate patient assessment.
- Guided patients through check-in, recording vital signs and medical histories efficiently.
- Prepared and maintained clean, stocked examination rooms for optimal patient care.
- Trained and supervised medical assistants, enhancing team performance and patient service.
Front and Back Office Lead Medical Assistant
East Valley Gastroenterology
04.2012 - 11.2021
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Educate patients about medications, procedures and physician instructions.
- Contacted pharmacies to submit and refill patients’ prescriptions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Supervisor
Florence Unified School District
07.2011 - 04.2012
- Ensured student safety on playground equipment through active supervision and vigilance.
- Monitored swings, slides, and other play structures to prevent accidents and injuries.
- Guided students to and from playgrounds, emphasizing orderly behavior during transitions.
- Instructed children to line up quietly at the end of recess, promoting discipline and respect.
- Enforced playground rules to cultivate a safe and enjoyable environment for all students.
Office Manager/Optical Assistant
Dr Ian Lan, Kwon and Associates
04.2002 - 12.2008
- Strengthened operational standards by enforcing company policies across departments.
- Enhanced customer appeal by maintaining a clean, presentable front office.
- Facilitated collaboration by creating agendas and meeting notes for team discussions.
- Monitored and managed office inventory to ensure adequate supply levels.
- Coordinated office operations to achieve efficiency and compliance with policies.
- Trained administrative team on procedures and OfficeMate tasks for consistent performance.
Education
Some College (No Degree) - General Education
Fullerton Junior College
Fullerton, CAGED -
Buena Park High School
Fullerton, CA06.1992
Skills
- Quick problem solver
- Appointment coordination
- Customer Service
- Healthcare billing
- Understanding of HIPAA standards
- Team leadership
- Basic first aid
- Medical terminology
- Test preparation
- Contact lens training
- Clinical leadership
- Insurance verification
- Patient education and counseling
- Vital signs monitoring
- Staff oversight
- Medical office administration
- Professionalism and ethics
- Team building and supervision
- Patient care coordination
- Critical thinking
- Inventory and supply management
- Electronic health records management
- Treatment monitoring
- EMR / EHR
- Data entry
- Compassionate
- Electronic medical records
- Prioritizing stat orders
- Medical office management
- Maintaining confidentiality
- Account management
- Patient-focused care
- Chronic disease management
- Insurance claims
- Case management
- Reliable team player
- Direct patient care
- Clinical documentation
- Adaptable
- Valid TN driver's license
Languages
English
Timeline
Lead Medical Assistant
Desert Star Healthcare
11.2021 - 10.2025
Front and Back Office Lead Medical Assistant
East Valley Gastroenterology
04.2012 - 11.2021
Supervisor
Florence Unified School District
07.2011 - 04.2012
Office Manager/Optical Assistant
Dr Ian Lan, Kwon and Associates
04.2002 - 12.2008
GED -
Buena Park High School
Some College (No Degree) - General Education
Fullerton Junior College