Melissa Bourg
Houma,LA
Summary
Dynamic Retail Sales Manager with a proven track record at Sodexo Food Service, enhancing store performance through expert promotional planning and exceptional team leadership. Excelled in fostering customer engagement and driving revenue by implementing strategic merchandising. Skilled in inventory management and staff development, significantly boosting employee performance and satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Sales Manager
Sodexo Food Service
Thibodaux, LA
09.2020 - Current
- Analyzed market data to identify areas of improvement within the store.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Coordinated with other departments within the organization.
- Coordinated staff schedules, ensuring adequate coverage during peak shopping periods.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Resolved customer complaints regarding sales and service.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Demonstrated knowledge of audit and compliance standards.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
Education
High School Diploma -
Terrebonne High
Houma, LA05-2000
Skills
- Promotional planning
- Store display management
- Training and mentoring
- Promotions and specials
- Cross-selling techniques
- Lead generation
- Inventory management
- Floor oversight
- Scheduling employees
- Team supervision
- Financial goals
- Coaching and mentoring
- Brand awareness
- Employee performance management
- Customer engagement
- Staff development
- Customer service
Timeline
Retail Sales Manager
Sodexo Food Service
09.2020 - Current
High School Diploma -
Terrebonne High
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