Melissa Bradford
Kountze,TX
Summary
Versatile and results-driven professional with a track record of enhancing operational efficiency at JB-5 Medical Transport Services. Excelled in office management and customer service, significantly improving client retention rates. Skilled in office administration and fostering strong business partnerships, demonstrating exceptional organizational and interpersonal abilities.
Overview
11
11
years of professional experience
Work History
Office Manager
JB-5 Medical Transport Services
10.2018 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Marketing and Sales Manager
Lori Barton Insurance Agency
03.2013 - 12.2016
Sales
- Negotiated contracts with vendors to secure optimal pricing for marketing materials and services.
- Developed new business partnerships for enhanced market reach and revenue generation.
- Improved customer retention rates, fostering strong relationships through personalized interactions.
- Optimized sales processes with streamlined customer relationship management strategies.
Education
Correctional Program Support - Behavioral Sciences
University of Phoenix
Tempe, AZ05.2019
Graduate Certificate - Business Administration And Management
Moorehouse School of Women
Rayville, LA01.2015
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Operations Management
- Human Resources
- Staff hiring
Timeline
Office Manager
JB-5 Medical Transport Services
10.2018 - 08.2024
Marketing and Sales Manager
Lori Barton Insurance Agency
03.2013 - 12.2016
Correctional Program Support - Behavioral Sciences
University of Phoenix
Graduate Certificate - Business Administration And Management
Moorehouse School of Women
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