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Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Experienced in strategic planning and project management, leveraging strong leadership skills to drive team performance and operational excellence. Proven track record of delivering high-impact results through innovative problem-solving and effective communication.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


  P&L ~ Operations ~ Sales Managment~ Staff Hiring, Training ~ Leadership ~ Customer Service~Inventory Acquisition~Finance
  2025 NCM & Associates General Manager I class graduate
  2025 NCM & Associates General Manager II class graduate
  Highly accomplished, goal-driven General Sales Manager with over 35 years of sales management experience successfully driving revenues, managing operations, and leading teams in delivering outstanding customer service.
  Proficient in hiring, training and motivating a top-performing team
  #1 GM Certified Sales Buick-GM department in region for four consecutive years 2009 – 2013.
  Adept at marketing through a variety of mediums including the internet and website content.
  Outstanding ability to purchase, manage and move inventory to optimize profits and sales.
  Effectively achieve profit on acquisitions based on appropriate valuation and pricing/negotiation.
  Excel in prioritizing, organizing and managing resources to optimize productivity and efficiency.
  Strong communication, collaboration and interpersonal skills.
  Competent with many automotive programs including Reynold & Reynolds, ADP, EDS, PBS, Vincue, UCS, Vin-Solutions, AAX, Route One, and Dealer Track, CUDL


General Manager - Operations | Automotive Industry A diligent and competent professional with over 22 years of experience in the Automotive Industry specializing in after-sales operations, dealership development, service management, and customer satisfaction. Seeking a challenging leadership role in the automotive industry where I can leverage my expertise in aftersales operations, strategic planning, and customer relations to drive operational excellence, achieve business objectives, and deliver best-in-class service to customers while contributing to the overall growth and success of the organization.

Dynamic leader with over 25 years of experience in dealership operations. Trained by some of the most prolific dealers and dealer groups in the country, developed a strong foundation in automotive service, sales, and finance. The automotive journey has take the escalation through various roles, from Porter to Executive Manager, allowing the opportunity to identify inefficiencies and guide employees toward operational excellence. Believing that customer service is a direct reflection of employee satisfaction, and empowering teams to excel in their roles. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Melissa Bravo

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General Manager

High School Diploma -

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