Melissa Broder
San Jacinto,CA
Summary
Proven leader at Starbucks with a track record of managing high-volume stores and delivering exceptional customer service. Skilled in cash handling and safe food practices, adept at creating memorable guest experiences. Excelled in a fast-paced environment, enhancing cleanliness standards and guest engagement. Demonstrated strong work ethic and multitasking abilities, significantly improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Server
Waffel House
Atlanta, GA
03.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender/server
Benihana
Temecula, CA
08.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Create memorable experience for guests while perfecting hand crafted drinks.
Store Manager
Starbucks
Woodland Hills, CA
06.2016 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Diploma -
San Pedro High School
San Pedro, CA06.2013
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Cleanliness standards
Safe Food Handling
High-volume dining
Timeline
Server
Waffel House
03.2024 - 09.2024
Bartender/server
Benihana
08.2023 - 02.2024
Store Manager
Starbucks
06.2016 - 11.2022
Diploma -
San Pedro High School