Bachelor of Science - Business Management
Hodges University
Naples, FL2001
MELISSA BROOKS
St. Petersburg,FL
Summary
I am a mid level to senior level results driven individual in the fields of administration, territory management, entrepreneurial, data entry, sales, recruiting, and hospitality. With all combined fields, I have between five to twenty five years of experience with organizing reports, tracking spreadsheets, data entry, preparing business presentations and events, mastering new software, over exceeding sales quotas, hiring new candidates for job placements, managing people and a large territory, running a few businesses and meeting standards to help team members and guests with a wide range of hospitality needs and cultivating a positive environment to find solutions to problems. I can work independently and with in a team environment to accomplish on time and accurate tasks.
Education
Skills
- Account Management
- Account Penetration
- Customer Service
- CRM
- Microsoft 365
- Data Entry
- Hospitality
- Recruiting
- Administration
- Entrepreneurial
- Creative Problem Solving
- Multi tasking
- Team Collaboration
- Time Management
- Organizational planning
- Client Relationship Management
- Verbal and Written Communication
- Self-Motivated Work Ethic
- Software Proficiency
Work History
Pet Care Provider
WAGALICIOUS PURRFECT PETCARE SERVICES
St. Petersburg, FL
12.2020 - Current
- Manage clients and their pet portfolios.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Administer medication and treatments as prescribed by veterinarian to optimize animal health.
- Walk and exercise dogs during owners absence.
- Feed pets on-schedule and with appropriate food for developmental or health requirements.
- Coordinate multiple schedules using online calendaring system.
- Organize and manage office files and records.
- Observe pet behaviors to identify any potential health or safety issues.
- Educate clients on proper animal care techniques such as grooming, nutrition needs, exercise habits.
- Conduct home visits prior to taking on new clients in order to assess living conditions and determine if they meet necessary standards.
- Provide overnight stays at client's homes when needed in order to provide round-the-clock supervision of their pets.
- Communicate positively with clients to understand and meet pets' unique needs.
- Play with dogs and cats to maintain socialization and reduce stress.
Recruiter
STAFFZONE INDUSTRIAL STAFFING
St. Petersburg, FL
01.2021 - 12.2022
- Searched for qualified job candidates using computer databases, social media or employee referrals.
- Sourced, qualified and conducted screening interviews with job candidates.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Interviewed job applicants to obtain information on work history, education and job skills.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Managed candidate activity within Applicant Tracking System (ATS).
- Facilitated job application processes for qualified candidates.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained database by entering new and updated customer and account information.
- Contacted customers via phone or email to address data inquiries.
- Addressed data problems, troubleshooting solutions to minimize interruptions.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
Territory Account Manager
BLUE BELL CREAMERIES
Tampa, FL
11.2011 - 12.2021
- Achieved 84% client retention for [8] years in my assigned territory.
- Renewed existing accounts by cementing trusting relationships with customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reset store displays for special events and seasonal merchandise changes.
- Reviewed sales data weekly and created weekly reports.
- Provided support to all retail stores and accounts.
- Targeted potential customers assessing growth to maximize sales.
- Helped control product inventory.
- Managed a team of ten employees.
- Reviewed sales and safety polices on an as needed basis.
- Created and executed territory sales plan that met and exceeded established sales quotas and supported company revenue.
- Utilized specialized software applications related to the job role.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Processed customer orders accurately and in a timely manner.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Maintained database by entering new and updated customer and account information.
Territory Account Manager
US FOODSERVICE
St. Petersburg, FL
10.2011 - 11.2012
- Presented products and services to prospective customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Analyzed potential sales opportunities and call plan.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Recruited, hired and trained new hires to optimize profitability.
- Attained annual quota by 64%.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Managed seventy five accounts plus and worked diligently to meet and exceed performance goals.
- Answered phone calls, responded to emails and routed incoming mail.
- Processed customer orders in a timely manner while ensuring accuracy of all data entered into system.
- Updated databases with new customer information or changes to existing accounts.
- Resolved customer inquiries or complaints in a professional manner both over the phone or through email communication.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Contacted customers regarding account updates and potential problems.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
THE DIFFERENCE BETWEEN A SUCCESSFUL PERSON AND OTHERS IS NOT A LACK OF STRENGTH NOT A LACK OF KNOWLEDGE BUT RATHER A LACK OF WILL
Vince Lombardi