Melissa Brooks
Bridgton,ME
Summary
Customer support professional skilled in billing account management and order updates. Expertise in problem-solving, escalation routing, and effective communication tailored to diverse customer needs. Proven ability to enhance customer satisfaction and maintain compliance with service guidelines. Resourceful independent contractor with strong capabilities in project management and client relations, ensuring timely delivery of quality results.
Overview
5
5
years of professional experience
Work History
Independent Contractor
Liveops
Scottsdale, Arizona
06.2021 - Current
- - Assisted callers with billing account inquiries and order updates to ensure accurate information delivery.
- - Escalated complex issues to client support teams for effective resolution.
- - Followed Liveops service guidelines and call standards during every interaction.
- - Tailored communication style to accommodate diverse customer needs during interactions. to support different customer needs.
Education
Some College (No Degree) - Business
Casco Bay College
Portland, MESkills
- Billing support
- Order status updates
- Issue escalation
- Customer issue resolution
- Client relationship management
- Call center systems
- Service compliance
- Problem-solving
- Client coordination
- Effective communication
- Active listening
Timeline
Independent Contractor
Liveops
06.2021 - Current
Some College (No Degree) - Business
Casco Bay College