Melissa Burgos
Hialeah,FL
Summary
Developed critical skills in a high-paced sales environment, focusing on leadership and strategic planning. Skilled in market analysis and client relationship management, with proven ability to drive growth and achieve targets. Seeking to transition into the engineering field, leveraging these transferable skills to make a significant impact.
Overview
3
3
years of professional experience
Work History
Head of Sales
The Graham Companies
Miami, FL
06.2025 - Current
- Developed and implemented sales strategies to drive revenue growth and increase market share.
- Led cross-functional teams in executing sales initiatives, enhancing collaboration between departments.
- Analyzed market trends and customer feedback to optimize product offerings and pricing strategies.
- Conducted regular training sessions for the sales team, improving performance through skill development.
- Fostered strong relationships with clients, ensuring high levels of customer satisfaction and retention.
Front Desk Receptionist
The Graham Companies
Miami, FL
11.2023 - 06.2025
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected deposits, fees, and payments.
Front of House Employee
Diced
Miami, FL
11.2022 - 03.2023
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
Education
Bachelor of Science - Computer Engineering
Florida International University
Miami, FL04-2027
Skills
- Key account growth
- Sales operations
- Negotiation expertise
- Bilingual
- Fast learner
- Staff management
- Relationship building
- Client relationship management
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Head of Sales
The Graham Companies
06.2025 - Current
Front Desk Receptionist
The Graham Companies
11.2023 - 06.2025
Front of House Employee
Diced
11.2022 - 03.2023
Bachelor of Science - Computer Engineering
Florida International University