Job Search Status
Open to workDesired Job Title
Front Desk AgentWork Type
Part TimeContract WorkConsultingLocation Preference
On-SiteLocation: Clarion, PA, United StatesClarion, PA
Open to relocation: Yes
Open To Work
Hi, I’m
MELISSA BURR
FRONT DESK AGENT
Clarion,PA
Work Preference
Summary
- Front Desk Agent with 5+ years' hospitality experience supporting operations at a 70
- Room property. Skilled in guest check
- In/check
- Out, reservations, payments, and PMS management; handle 40+ guest interactions weekly and resolve complaints promptly to maintain high satisfaction. Proven ability to drive incremental revenue through targeted upsells, perform accurate cash reconciliation, coordinate with housekeeping for timely room turns, and train new staff to improve service consistency.
Overview
5
years of professional experience
Work History
Quality InnClarion, PA
Front desk
04.2023 - Current
Job overview
- Front-line representative for a 70-room property; manage check-in/check-out, reservations, payments and group bookings using the property management system.
- Handle 40+ guest interactions weekly, resolving complaints and special requests promptly to maintain high satisfaction.
- Upsell room upgrades and ancillaries to drive incremental revenue.
- Coordinate with housekeeping and maintenance to ensure timely room turnover and accurate occupancy reporting.
- Maintain cash handling, end-of-day reconciliation and daily performance reports; train and mentor new front-desk staff.
Ramada InnClarion, PA
Breakfast bar attendant
05.2021 - 02.2023
Job overview
- Prepared and presented breakfast buffet items, maintained food safety and cleanliness standards, and replenished supplies to support smooth morning operations.
- Assisted guests with inquiries, accommodated dietary requests, and ensured a welcoming dining experience.
- Performed basic cash handling and inventory checks, and collaborated with kitchen and front-desk teams to manage guest flow during peak hours.
Education
Dubois high school
Business
05.1995
University Overview
Graduated May 1995. Completed coursework in business fundamentals, bookkeeping, and office administration; developed customer service, cash-handling, and organizational skills applicable to hospitality roles.
Skills
- Hospitality
- Reliability
- Customer service
- Clear communication
- Active listener
- Patient and calm
- Problem solving
Timeline
Front desk
Quality Inn
04.2023 - Current
Breakfast bar attendant
Ramada Inn
05.2021 - 02.2023
Dubois high school
Business