Melissa Byrd
Statesville,NC
Summary
Dynamic Dispatcher with proven expertise at Security Central, adept at managing high-stress situations and ensuring timely responses to security incidents. Skilled in customer service and decision-making, I enhanced data tracking and collaborated with law enforcement to improve response strategies, demonstrating strong attention to detail
and effective communication.
Overview
5
5
years of professional experience
Work History
Dispatcher
Security Central
Statesville, NC
01.2021 - Current
- Coordinated dispatch operations to ensure timely response to security incidents.
- Monitored and prioritized incoming calls and requests for service.
- Utilized radio communication systems for effective coordination of security personnel.
- Documented incident reports and maintained accurate records of all activities.
- Collaborated with law enforcement agencies to enhance response strategies.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Work in 2way watching videos
Handle after hours customer service as well
Education
High School Diploma -
Oakvale High School
Oakvale WV05.1988
Skills
- Customer service
- Active listening
- Decision-making
- Attention to detail
- Time management
- Dispatching procedures
- Customer relations
Additional Information
I have over 20yrs of Customer Service experience. I feel working at Central has enhanced my customer service skills, as well as. Working in 2way and handling after hours customer service calls as well.
Timeline
Dispatcher
Security Central
01.2021 - Current
High School Diploma -
Oakvale High School