Melissa Calzadilla
LOUISVILLE,KY
Summary
Results-driven professional with a strong background in household management and customer care. Skilled in crisis intervention and staff training, consistently improving efficiency and promoting a safe, organized environment for families.
Overview
2
2
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
House Manager
Self-employeed
Louisville, KY
07.2023 - Current
- Managed daily household operations, ensuring efficiency and organization.
- Coordinated schedules for family activities and appointments, optimizing time management.
- Developed and maintained budgets for household expenses, promoting financial responsibility.
- Oversaw maintenance of property, implementing preventative measures to ensure safety.
- Streamlined communication between family members and service providers, enhancing collaboration.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
Customer Care Supervisor
Marshalls
Louisville, KY
01.2022 - 07.2023
- Supervised daily operations of customer care team, ensuring high-quality service delivery.
- Trained and mentored staff on effective communication and conflict resolution techniques.
- Implemented process improvements to enhance customer experience and operational efficiency.
- Conducted regular performance evaluations, providing feedback to support employee development.
- Coordinated cross-functional collaboration with other departments to resolve complex customer issues.
- Managed scheduling and resource allocation to optimize team productivity during peak hours.
- Established clear performance expectations, resulting in improved staff accountability and consistency in service delivery.
- Processed daily cash transactions accurately and efficiently.
- Maintained organized records of cash flow and discrepancies.
- Assisted in reconciliation of cash drawers at shift end.
- Supported audits by providing requested documentation promptly.
- Collaborated with team members to streamline cash handling procedures.
- Monitored inventory levels of office supplies and initiated reorders as needed.
- Managed daily cash reconciliation and report generation.
- Processed cash transactions accurately and efficiently.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Preschool Teacher
YMCA Daycare
Louisville, KY
06.2021 - 12.2022
- Implemented daily lesson plans aligned with developmental milestones and educational standards.
- Facilitated age-appropriate learning activities to enhance cognitive and social skills.
- Created a nurturing environment that promoted positive behavior and emotional development.
- Monitored student progress, adapting teaching methods to meet diverse learning needs.
- Collaborated with parents to support children's growth through effective communication strategies.
- Trained new staff on curriculum implementation and classroom management techniques.
- Organized classroom materials and resources for optimal engagement during activities.
- Led initiatives to improve classroom practices, fostering a culture of continuous improvement among peers.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Assessed children's progress through observations and documented developmental milestones effectively.
- Collaborated with parents to provide updates on student progress and address individual needs.
Customer Service Representative, Paint Associate
Lowes Home Improvment
Louisville, KY
11.2016 - 05.2021
- Handled customer complaints and resolved issues efficiently, ensuring satisfaction and loyalty.
- Assisted customers with product inquiries and recommendations, enhancing overall shopping experience.
- Maintained knowledge of store promotions and product features to provide informed support to customers.
- Processed transactions using point-of-sale systems accurately, minimizing errors during checkout.
- Trained new staff on customer service protocols and operational procedures, fostering a collaborative environment.
- Assisted customers in selecting paint products based on project needs and preferences.
- Provided knowledge on paint application techniques and product features to enhance customer satisfaction.
- Led customer service team to resolve complex inquiries and enhance satisfaction levels.
Pharmacy Technician
Walgreens
Louisville, KY
2016 - 2016
- Assisted pharmacists with medication dispensing and patient consultations to ensure optimal care.
- Processed prescription orders accurately and efficiently in high-volume pharmacy environment.
- Managed inventory levels by monitoring stock and restocking medications.
- Utilized pharmacy management software to maintain patient records and track medication usage.
- Maintained cleanliness and organization of pharmacy work area to adhere to safety standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Education
High School Diploma -
Doss High School
Louisville, KYSkills
- Preventive Maintenance
- Home Maintenance
- Organizational management
- Employee scheduling
- Event planning
- Conflict Resolution
- Household budgeting
- Staff training
- Crisis intervention
- Exceptional organization
- Safety Protocols
- Multilingual Communication
Certification
CPR certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Enjoy participating in yoga for overall physical and mental well-being
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Documenting and sharing travel experiences
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy helping others and giving back to the community
- Interior Design
- Drawing and Painting
Timeline
House Manager
Self-employeed
07.2023 - Current
Customer Care Supervisor
Marshalls
01.2022 - 07.2023
Preschool Teacher
YMCA Daycare
06.2021 - 12.2022
Customer Service Representative, Paint Associate
Lowes Home Improvment
11.2016 - 05.2021
Pharmacy Technician
Walgreens
2016 - 2016
High School Diploma -
Doss High School