Melissa Campanella
Brooklyn,NY
Summary
Organized and dedicated animal lover with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Veterinary Receptionist
VCA Animal Specialty Group
11.2021 - 09.2022
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practices.
Client Services Coordinator
Animal Care Center of New York City
04.2015 - 12.2019
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Provided the public with information on all the services that we provided including adoption, health - behavior, legal requirements, TNR, fees and external resources.
- Streamlined processes for improved efficiency in managing public requests and inquiries.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Performed end of day reconciliations
Office Manager
CI Machine
09.2012 - 01.2015
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Medical Receptionist
North Shore Animal League
08.2007 - 07.2009
- Ensured a clean and sanitary environment for pets by regularly disinfecting workstations and tools.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Facilitated smooth transitions for animals undergoing relocation to other facilities or new enclosures within the organization by adhering to established protocols and procedures.
- Administered medications to animals in treatment and documented changes in condition.
Education
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College
Brooklyn, NY06.2023
Skills
- Customer Service
- Stress management
- Animal handling
- Critical thinking
- Employee Training
- Pet insurance knowledge
- Schedule Coordination
- Telephone Etiquette
- Medication Dispensing
- Effective Multitasking
Awards
Phi Theta Kappa
Volunteer Experience
03/01/20- Current Sean Casey, Brooklyn, NY
Volunteering time and compassion to New York City’s largest and most successful support services for homeless and/or injured animals has done more for me than any of my past paid work experience. I found that I could be a leader by taking initiative and voicing creative ideas for fundraisers. Volunteering has given me the chance to discover new skills, grow confidence, as well as build relationships with amazing people who share a similar vision.
Timeline
Veterinary Receptionist
VCA Animal Specialty Group
11.2021 - 09.2022
Client Services Coordinator
Animal Care Center of New York City
04.2015 - 12.2019
Office Manager
CI Machine
09.2012 - 01.2015
Medical Receptionist
North Shore Animal League
08.2007 - 07.2009
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College
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