Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Campbell

Melissa Campbell

Richmond,KY

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Amazon
Louisville,, KY
12.2016 - 07.2024
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Answered customer inquiries via phone, email, and chat.

Data Entry Clerk

CVS Pharmacy
Richmond , VA
05.2005 - 10.2016
  • Checked source documents against entered data to ensure accuracy.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
  • Maintained data entry requirements by following data program techniques and procedures.

Education

Associate of Arts - Medical Informatics

Miller Motte Online
Chattanooga, TN
05-2026

Skills

  • Complaint resolution
  • Customer education
  • Documentation
  • Refunds processing
  • High-energy attitude
  • Data entry
  • Call center operations
  • Customer satisfaction measurement
  • Active listening
  • Professional telephone demeanor
  • Customer service

Timeline

Customer Service Representative

Amazon
12.2016 - 07.2024

Data Entry Clerk

CVS Pharmacy
05.2005 - 10.2016

Associate of Arts - Medical Informatics

Miller Motte Online

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Melissa Campbell