MELISSA CARPENTER
Virginia Beach,VA
Summary
To obtain a claims adjuster position with an established company that provides career growth potential.
Overview
28
28
years of professional experience
Work History
Claims Specialist
Chubb Insurance
10.2018 - Current
- Analyze first notice of loss reports and promptly contact insureds and claimants to initiate the claims handling process
- Interpret and evaluate contract language to determine coverage applicability
- Maintain active file diaries to proactively manage claim files toward resolution
- Manage outside vendors, including oversite of work product quality and expense control
- Evaluate claim facts, access liability/damage, and negotiate fair and equitable settlements
- Serve as a technical resource and mentor to less experienced adjusters
- Handle claims through Arbitration Forums as a Respondent and reviewed cases as an arbitrator for other carrier disputes
Property Damage Claims Adjuster
Sedgwick Claims Management
08.2015 - 10.2018
- Adjust 3rd party auto damage claims for Avis, Budget, Budget Truck, Payless and Zipcar rental vehicles across all 50 US states
- Review rental agreements and membership contracts to determine available coverage
- Conduct liability investigations by obtaining recorded statements from all involved parties
- Set up vehicle damage appraisals and issue payments as appropriate
- Schedule and monitor rental vehicles during the repair process
- Handle claims through Arbitration Forums as both the Respondent and the Applicant
Property Damage Claims Adjuster
Avis Budget Group
07.2013 - 08.2015
- Adjust 3rd party auto damage claims for Avis, Budget, Budget Truck, Payless and Zipcar rental vehicles across all 50 US states and Canada
- Reviewed rental agreements and membership contracts to determine available coverage
- Conducted liability investigations by obtaining recorded statements from all involved parties
- Set up vehicle damage appraisals and issued payments as appropriate
- Scheduled and monitored rental vehicles during the repair process
- Negotiated and settled third party property damage lawsuits both using defense counsel and settling directly with plaintiff attorneys
Casualty Claims Adjuster
GEICO
10.2006 - 07.2013
- Handled complex liability and coverage investigations for auto and casualty claims
- Analyzed and negotiated bodily injury claim settlements
- Assisted in training successful new claim associates
- Progressive promotions within the claims department to include property damage and bodily injury
Service Administrator
Lynnhaven Lincoln Mercury
11.1997 - 10.2006
- Processed rental agreements for manufacturer reimbursements
- Assisted outside vendors with billing invoices
- Dispatched incoming vehicles for service repairs
- Processed vehicle repair invoices under manufacturer warranty claims
Education
High School Diploma -
Tallwood High School
06-1997
Skills
- Auto liability claims
- Self-motivated
- Quick learning
- Strong work ethic
- Integrity
- Efficient worker
- Time management skills
Timeline
Claims Specialist
Chubb Insurance
10.2018 - Current
Property Damage Claims Adjuster
Sedgwick Claims Management
08.2015 - 10.2018
Property Damage Claims Adjuster
Avis Budget Group
07.2013 - 08.2015
Casualty Claims Adjuster
GEICO
10.2006 - 07.2013
Service Administrator
Lynnhaven Lincoln Mercury
11.1997 - 10.2006
High School Diploma -
Tallwood High School
Licensing And Designations
- Licensed property and casualty adjuster with a home state of Texas
- Also licensed in FL, GA, LA, MS, OR, WY, CT, ID, NM, DE, MI, NC, AL, AR, KY, MN, OK, RI, WV, NH, SC, MW, NV, VT
Personal Information
Title: Claims Specialist