Rhonda Landry
Blackstone,Massachusetts
Summary
Proven claims professional with a background in multiple areas of the claims organization, each of which contribute to successful and accurate claims resolution. Strong negotiating skills, over 20 years of auto repair and injury settlement experience. Advocate of work environment and am a positive resource for my team. Enjoy working injury claims and am hoping to be considered for this position which would enable me to expand my technical injury and litigation knowledge.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Claims Specialist
Progressive Insurance
07.2024 - Current
- Investigates, evaluates, negotiates and resolves injury claims.
- Corresponds with insureds, police officers, witnesses, medical professionals, agents and attorneys to compile and analyze information to determine coverage, liability and claim value.
- Pedestrian and fatality designate
CLAIMS SPECIALIST - ARBI CVT
Progressive Insurance
09.2019 - 04.2024
- Investigate and resolve personal auto claims that involve complex coverage, non-litigated attorney-represented injury claims.
- Main focus is on major cases involving specific medical providers, jump in investigations as well as suspected staged caused accidents.
- Partner and collaborate with the local Special Investigators as well as house and outside counsel on investigating and resolving Bodily Injury and Uninsured Motorist claims.
- Carry an inventory of over 200 injury features in RI, CT, MA, VT, NH and ME up to a value of $50,000.
MANAGED REPAIR REPRESENTATIVE
Progressive Insurance
03.2010 - 09.2019
- Managed a difficult and high fraud shop group.
- Scheduled and prioritized assignments.
- Completed and successfully negotiated accurate and quality repair estimates.
- Excelled at excellent customer service and complaint resolution.
UNREPRESENTED BODILY INJURY REPRESENTATIVE
Progressive Insurance
05.2009 - 03.2010
- Evaluated and settled unrepresented injury injuries while providing outstanding customer service.
CLAIMS TEAM LEADER
Progressive Insurance
02.2008 - 05.2009
- Trained new hires, developed existing team members, managed and improved performance, customer service.
CLAIMS TEAM LEADER
Progressive Insurance
02.2008 - 05.2009
- Trained new hires, developed existing team members, managed and improved performance, customer service.
UNREPRESENTED BODILY INJURY REPRESENTATIVE
Progressive Insurance
01.2006 - 02.2008
- Handled personal and commercial auto claims.
- Evaluated and settled unrepresented injuries while providing outstanding customer service.
UNREPRESENTED BODILY INJURY REPRESENTATIVE
Progressive Insurance
01.2006 - 02.2008
- Handled personal and commercial auto claims.
- Evaluated and settled unrepresented injuries while providing outstanding customer service.
CLAIMS GENERALIST
Progressive Insurance
10.2004 - 01.2006
- Handled all aspects of a claim from start to finish.
- File handler, estimator and injury handler.
CLAIMS GENERALIST
Progressive Insurance
10.2004 - 01.2006
- Handled all aspects of a claim from start to finish.
- File handler, estimator and injury handler.
Education
BACHELOR OF SCIENCE (B.S.) - COMPUTER TECHNOLOGY
Johnson & Wales University
Providence, RI05.2004
ASSOCIATE IN SCIENCE (A.S.) - COMPUTER & INFORMATION SCIENCE
Dean College
Franklin, MA05.1999
ASSOCIATE IN SCIENCE (A.S.) - PARALEGAL STUDIES
Newbury College
Brookline, MA05.1994
Skills
- Investigate and negotiate high complexity coverage and liability claims
- Successfully collaborate with multiple internal and external functional groups - including but not limited to - SIU, inside legal counsel and outside attorneys, accident reconstruction professionals and law enforcement
- Complex claims handling
- Excellent negotiation skills
- Ability to prioritize and multitask in times of high claims volume
- Auto Appraiser
- ADP Graduate
- Claims Law Certificate
Certification
- Property Casualty License in RI, CT, ME, NH, VT
- Auto Appraiser RI, MA
- ADP Graduate
- Claims Law Certificate
Personal Information
Title: CLAIMS SPECIALIST INTERMEDIATE
Timeline
Claims Specialist
Progressive Insurance
07.2024 - Current
CLAIMS SPECIALIST - ARBI CVT
Progressive Insurance
09.2019 - 04.2024
MANAGED REPAIR REPRESENTATIVE
Progressive Insurance
03.2010 - 09.2019
UNREPRESENTED BODILY INJURY REPRESENTATIVE
Progressive Insurance
05.2009 - 03.2010
CLAIMS TEAM LEADER
Progressive Insurance
02.2008 - 05.2009
CLAIMS TEAM LEADER
Progressive Insurance
02.2008 - 05.2009
UNREPRESENTED BODILY INJURY REPRESENTATIVE
Progressive Insurance
01.2006 - 02.2008
UNREPRESENTED BODILY INJURY REPRESENTATIVE
Progressive Insurance
01.2006 - 02.2008
CLAIMS GENERALIST
Progressive Insurance
10.2004 - 01.2006
CLAIMS GENERALIST
Progressive Insurance
10.2004 - 01.2006
ASSOCIATE IN SCIENCE (A.S.) - COMPUTER & INFORMATION SCIENCE
Dean College
ASSOCIATE IN SCIENCE (A.S.) - PARALEGAL STUDIES
Newbury College
BACHELOR OF SCIENCE (B.S.) - COMPUTER TECHNOLOGY
Johnson & Wales University
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