JaCamie Taylor-Carrillo
Globe Life And Accident Insurance Company
McKinney,Texas
1
Certification
7
years of professional experience
Expertise in conflict resolution techniques enables efficient issue identification and resolution, contributing to enhanced team performance and elevated client satisfaction. Recognized for exceptional communication skills and a proactive approach to problem-solving, consistently achieving results while managing multiple priorities with a positive attitude. Committed to embracing additional responsibilities to drive team success and exceed organizational objectives.
Work History
Resolution Specialist
5 Years- Analyze root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Assist colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Maintain detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases.
- Handle escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Coach employees on best practices, providing constructive feedback to support their professional growth.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Pay attention to detail while completing assignments.
- Proactively followed up with customers post-resolution, ensuring their ongoing satisfaction and cultivating valuable long-term relationships.
- Mentor new hires on best practices in customer resolution techniques, contributing to the overall success of the team.
- Conduct detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Process and record new policies and claims.
Beauty Advisor
9 Months- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Ross Sales Associate
3 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
Crew Member/Cashier
10 Months- Worked front counter, drive-thru and other areas.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Cashier/Customer Service
3 Months- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High school diploma
Skills
Computer Skills
Front Desk
Planograms
Product Demos
Retail Sales
Sales
Merchandising
Pricing
POS
Time Management
Cash Handling
Marketing
Upselling
Inventory Control
De-escalation techniques
Document preparation
Teamwork and collaboration
Problem-solving
Time management
Multitasking Abilities
Active listening
Effective communication
Stress tolerance
Coding expertise
Insurance terminology
Customer service
Insurance policy knowledge
Claims
Certification
- FEMA 200 Present
- Emergency Dispatch License Present
- Bloodborne pathogen certification (Exp. 6/29/26)
- Hipaa certification (Exp. 6/29/26)
- Class A CDL
- Tankers Endorsement
Languages
English
Native or Bilingual
Timeline
Resolution Specialist
Globe Life And Accident Insurance Company
06.2021 - CurrentRead More
Beauty Advisor
Ulta beauty
11.2020 - 08.2021Read More
Ross Sales Associate
Ross Dress For Less
07.2020 - 10.2020Read More
Crew Member/Cashier
McDonald's
06.2019 - 04.2020Read More
Cashier/Customer Service
The Children's Place
06.2019 - 09.2019Read More
McKinney High School
High school diploma
Read More