Melissa Castillo
York,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
Sales Associate
Sheetz
05.2012 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Back of House Truck Crew
Toys R Us
10.2011 - 06.2012
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Accepted merchandise and entered appropriate coding into company tracking system.
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
Scooper
Baskin Robins
05.2007 - 12.2007
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
Noon Duty Supervisor
Miller Elementary School
10.2005 - 12.2007
- Achieved results by working with staff to meet established targets.
- Monitored children during breakfast, lunch and while on the playground.
- provided child care during open houses and teacher conferences
Home Based Email Agent
ProFlowers
05.2006 - 05.2007
- Established positive flow of communication with clients through email.
- Issued refunds and replacements when neccessary
Photo Specialist
Walmart
09.1994 - 09.2005
- Provided high level of assistance to customers regarding special photo projects.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Performed opening and closing procedures to keep operations running smoothly.
- Accepted and completed in-person orders for photographs.
Education
Associate of Applied Science - Criminal Justice
Kaplan University
Davenport, IA08.2005
Accounting
York College of Pennsylvania
York, PA2003
Accounting 1
York County School of Technology
York12.2001
Keyboarding 1
York County School of Technology
York, PA08.2001
High School Diploma -
York County VocationalTechnical School
York, PA06.1992
Skills
- Complex Problem-Solving
- Signage and Graphics
- Retail Objectives
- Documentation and Recordkeeping
- Microsoft Office
- Detail Oriented
- Customer Service
Timeline
Sales Associate
Sheetz
05.2012 - Current
Back of House Truck Crew
Toys R Us
10.2011 - 06.2012
Scooper
Baskin Robins
05.2007 - 12.2007
Home Based Email Agent
ProFlowers
05.2006 - 05.2007
Noon Duty Supervisor
Miller Elementary School
10.2005 - 12.2007
Photo Specialist
Walmart
09.1994 - 09.2005
Associate of Applied Science - Criminal Justice
Kaplan University
Accounting
York College of Pennsylvania
Accounting 1
York County School of Technology
Keyboarding 1
York County School of Technology
High School Diploma -
York County VocationalTechnical School