Melissa Castillo
Northfield,OH
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
14
14
years of professional experience
Work History
Transitional Care Coordinator
University Hospitals Of Cleveland
01.2022 - Current
- Conducted thorough assessments of patients'' psychosocial needs during admission interviews to ensure appropriate support was in place throughout their stay and after discharge.
- Reduced readmission rates by effectively managing patient discharges and following up on post-discharge needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Managed complex cases involving multiple comorbidities, prioritizing tasks based on urgency and risk factors associated with poor transitions of care.
- Collaborated with medical teams to identify high-risk patients who required targeted interventions for a successful transition to the next level of care.
ICU Nurse
University Hospitals Of Cleveland
10.2021 - 01.2022
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Served as a liaison between physicians, family members, and patients on complex end-of-life decisions within the intensive care unit.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Improved patient outcomes by implementing evidence-based nursing practices in the ICU setting.
- Provided targeted care and treatment to ICU patients.
ICU Nurse
University Hospitals Of Cleveland
04.2017 - 10.2021
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Served as a liaison between physicians, family members, and patients on complex end-of-life decisions within the intensive care unit.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Improved patient outcomes by implementing evidence-based nursing practices in the ICU setting.
- Provided targeted care and treatment to ICU patients.
Med/Surg Tele Nurse
University Hospitals Of Cleveland
11.2013 - 04.2017
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed routine wound care and dressing changes on schedule.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Home Care Nurse/Case Manager
University Hospitals Of Cleveland
04.2011 - 11.2013
- Updated and developed care plans to establish goals based on patient's nursing diagnosis.
- Educated family members on proper caregiving techniques, promoting a safe and supportive home environment for patients.
- Recorded details regarding therapies to keep patient charts updated.
- Provided expert guidance on nutrition and lifestyle modifications tailored to individual patient requirements, enhancing overall health status.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Nurse Supervisor With Patient Assignment
Aurora Manor
04.2010 - 04.2011
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
Education
Associate of Applied Science - Nursing
ATS School of Nursing
Cleveland, OH12.2009
High School Diploma -
Nordonia High School
Macedonia, OH06.1994
Skills
- Case Management
- Community Resources
- Documentation And Reporting
- Care Coordination
- Organization and Multitasking
- Indirect Patient Care
Timeline
Transitional Care Coordinator
University Hospitals Of Cleveland
01.2022 - Current
ICU Nurse
University Hospitals Of Cleveland
10.2021 - 01.2022
ICU Nurse
University Hospitals Of Cleveland
04.2017 - 10.2021
Med/Surg Tele Nurse
University Hospitals Of Cleveland
11.2013 - 04.2017
Home Care Nurse/Case Manager
University Hospitals Of Cleveland
04.2011 - 11.2013
Nurse Supervisor With Patient Assignment
Aurora Manor
04.2010 - 04.2011
Associate of Applied Science - Nursing
ATS School of Nursing
High School Diploma -
Nordonia High School