Melissa Cebzanov
Chester,Pennsylvania
Summary
Proven Direct Care Worker with a track record of enhancing client well-being at Quality Health Care. Excelled in patient care and care plan management, boosting client satisfaction through dedicated support and efficient appointment scheduling. Adept at fostering independence in disabled clients, underscored by a fast-learning ability and a commitment to safety and confidentiality.
Overview
14
14
years of professional experience
Work History
Direct Care Worker
Quality Health Care
11.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities such as bathing, dressing, and grooming for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Direct Care Worker
Home Health Care Plus LLC
09.2020 - 11.2022
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Driver
Delgo Community Transit/ Septa CCT
05.2022 - 08.2022
- Followed all traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated regularly with Septa dispatch to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel.
Driver
Abbas Transportation Services
05.2017 - 01.2019
- Conducted pre-trip inspections of Van for safe operation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting Van.
- Kept accurate records of travel logs, maintenance and fuel receipts.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Cashier Supervisor
Kmart
02.2011 - 04.2018
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers.
- Volunteered for extra shifts during holidays and other busy periods.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Direct Care Worker
Epic Health Services
11.2013 - 06.2017
- Assisted clients with daily living needs.
- Monitored clients to report physical and behavioral changes to supervisors.
- Recorded status and duties completed in logbooks for management.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to medical and dental appointments to provide support.
Education
High School Diploma -
Kensington Culinary Arts School
Philadelphia, PA01.2028
Skills
- Patient Care
- Care Plan Management
- Transportation
- Appointment Scheduling
- Goal Setting
- Household Cleaning
- Fast Learner
Timeline
Direct Care Worker
Quality Health Care
11.2022 - Current
Driver
Delgo Community Transit/ Septa CCT
05.2022 - 08.2022
Direct Care Worker
Home Health Care Plus LLC
09.2020 - 11.2022
Driver
Abbas Transportation Services
05.2017 - 01.2019
Direct Care Worker
Epic Health Services
11.2013 - 06.2017
Cashier Supervisor
Kmart
02.2011 - 04.2018
High School Diploma -
Kensington Culinary Arts School
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