Summary
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Cervantes

Wilmington,CA

Summary

Dynamic General Manager with a proven track record at Taco Super Gallito, excelling in operations management and cost control. Enhanced customer satisfaction through innovative marketing strategies and effective staff training. Streamlined inventory processes, significantly reducing waste while fostering a creative and engaging dining experience.

Work History

General Manager of Food Service

Taco Super Gallito
2019 - 2026
  • Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
  • Implemented training programs to enhance staff performance and operational knowledge.
  • Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
  • Developed and executed strategic marketing initiatives to boost customer engagement and sales.

Lead Server

Choura Venue Services
Carson, CA
2012 - 2019
  • Supervised daily operations, ensuring efficient service flow and guest satisfaction.
  • Trained and mentored new staff on menu knowledge and customer engagement techniques.
  • Collaborated with kitchen team to streamline order delivery and reduce wait times.
  • Developed daily specials based on seasonal ingredients, enhancing menu offerings.

Education

No Degree - Culinary Arts

Los Angeles Harbor College
Wilmington, California, CA

Skills

Operations management

Cost control

Creativity and innovation

Marketing and promotions

Languages

English
Professional Working

Timeline

General Manager of Food Service

Taco Super Gallito
2019 - 2026

Lead Server

Choura Venue Services
2012 - 2019

No Degree - Culinary Arts

Los Angeles Harbor College
Melissa Cervantes