Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Chambers

Springfield,MO

Summary

I have accumulated 20 years of experience in customer service. Throughout my career, I have found great satisfaction in cultivating and nurturing positive customer relationships. My passion lies in both assuming leadership roles and collaborating closely with colleagues. Given the opportunity, I am eager to contribute to and thrive within your esteemed organization.

Overview

20
20
years of professional experience

Work History

Customer Relations/Sales Associate

Vogue Dry Cleaners
Nixa, Missouri
07.2020 - Current
  • Collect Payments:Ensure timely and accurate collection of payments from customers for services rendered.
  • Greet Customers:Welcome and acknowledge customers entering the store in a courteous and professional manner.
  • Retrieve Orders:Retrieve customer orders promptly and accurately from storage or designated areas.
  • Process Orders (Take Clothes and Process):Receive clothes from customers, verify order details, and initiate processing according to established procedures.
  • Maintain Cleanliness of Store Front:Regularly monitor and maintain cleanliness and tidiness of the store front area, ensuring a presentable environment for customers.

Hairstylist

Great Clips Hair Salon
Nixa, MO
01.2012 - 07.2020
  • Cut Hair:Perform professional hair cutting services according to client specifications and industry standards.
  • Maintain Clientele:Build and maintain strong relationships with clients by providing excellent customer service and personalized care.
  • Schedule Appointments:Manage and coordinate client appointments efficiently to optimize the use of salon resources and ensure client satisfaction.
  • Process Payments:Accurately process client payments for services rendered and retail products sold, adhering to salon payment policies.
  • Sell Retail (Hair Products and Accessories):Recommend and sell retail products such as hair care products and accessories to clients based on their needs and preferences.

Owner/Operator/Head Stylist

Classic Cuts
Nixa, Missouri
03.2004 - 12.2011
  • Managed Daily Operations:Supervised and coordinated daily business operations, including overseeing staff hiring, training, and scheduling.
  • Maintained Client Relationships:Cultivated and maintained strong relationships with clients to foster loyalty and satisfaction.
  • Ensured Quality Experience and Customer Service:Implemented and upheld standards for delivering exceptional customer service and ensuring a quality experience.
  • Oversaw Budgeting and Financial Management:Managed budgeting processes and financial resources to optimize profitability and fiscal health.
  • Handled Advertising Initiatives:Developed and executed advertising and promotional strategies to enhance business visibility and attract new customers.
  • Processed Payroll:Managed payroll operations, ensuring accurate and timely processing of payroll for employees.

Education

Cosmetology License -

Missouri College of Cosmetology
Springfield, MO
05-2001

High School Diploma -

Glendale High School
Springfield, MO
05-1997

Skills

  • Product Sales
  • Inventory Control
  • Payment Processing
  • Customer Service
  • Order Processing
  • Teamwork and Collaboration

References

References available upon request.

Timeline

Customer Relations/Sales Associate

Vogue Dry Cleaners
07.2020 - Current

Hairstylist

Great Clips Hair Salon
01.2012 - 07.2020

Owner/Operator/Head Stylist

Classic Cuts
03.2004 - 12.2011

Cosmetology License -

Missouri College of Cosmetology

High School Diploma -

Glendale High School

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Melissa Chambers