Summary
Work History
Education
Skills
Timeline
Generic

Melissa Chaplin

Grand Rapids

Summary

Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Work History

Assistant Manager

Subway LLC
Cascade, MI
  • Supervised daily operations to ensure compliance with food safety standards and company policies.
  • Trained and mentored staff on customer service excellence and operational efficiency.
  • Assisted in inventory management, optimizing stock levels and reducing waste.
  • Developed training materials to enhance employee onboarding and skill development.

Clubhouse Attendant & Activities Coordinator

Tyler Creek Golf Course & Campground
Alto, MI
  • Maintained cleanliness and organization of clubhouse areas to enhance guest experiences.
  • Assisted in managing check-in processes for guests, ensuring smooth operations and welcoming atmosphere.
  • Provided information on amenities and services to guests, fostering positive engagement and satisfaction.
  • Collaborated with team members to set up events, ensuring all equipment was ready and functional.

Hostess, Server & Banquet Server

Tre Cugini Restaurant
Grand Rapids, MI
  • Greeted and seated guests promptly to enhance dining experience
  • Managed reservations and waitlists using restaurant management software
  • Provided menu information and answered guest inquiries with knowledge
  • Collaborated with servers to ensure timely service delivery

Judicial Clerk

Oakland County Circuit Court
Pontiac, MI
  • Assisted judges in case preparation and legal research for court proceedings.
  • Drafted legal documents, including opinions, orders, and memoranda for judicial review.
  • Organized case files and maintained accurate records to support courtroom efficiency.
  • Conducted thorough reviews of case law and statutory regulations to inform judicial decisions.

Assistant to VP of Sales & Marketing Coordinator

Detroit Door & Hardware Distribution Company
Madison Heights, MI
  • Assisted in processing customer orders, ensuring accuracy and timely fulfillment.
  • Coordinated communication between departments to streamline operations and enhance service delivery.
  • Maintained inventory records using ERP systems, facilitating efficient stock management.
  • Supported the development of training materials for new hires, improving onboarding efficiency.
  • Executed daily administrative tasks, contributing to a well-organized work environment.

Assistant to Executive Director

Michigan School Vocal Music Association
Big Rapids, MI
  • Provided administrative support for vocal music programs and events.
  • Assisted in scheduling rehearsals and coordinating performances.
  • Maintained accurate records of participant registrations and attendance.
  • Supported communication efforts with members through newsletters and emails.
  • Coordinated logistics for music competitions and auditions effectively.

Activities Coordinator

Four Seasons Nursing Home
Westland, MI
  • Coordinated daily activities and events for residents, ensuring engagement and participation.
  • Developed and implemented recreational programs tailored to residents' interests and needs.
  • Collaborated with healthcare staff to integrate therapeutic activities into care plans.
  • Trained volunteers on activity facilitation and resident interaction best practices.

Education

No Degree - ABBA

Baker College Oline
Flint, MI

Associate of Applied Science - ABA Concentration in Paralegal Studies

Baker College
Auburn Hills, MI

Ferris State University
Big Rapids, MI

High School Diploma -

James Wood High School
Winchester, VA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Project management abilities
  • Business administration

Timeline

Assistant Manager

Subway LLC

Clubhouse Attendant & Activities Coordinator

Tyler Creek Golf Course & Campground

Hostess, Server & Banquet Server

Tre Cugini Restaurant

Judicial Clerk

Oakland County Circuit Court

Assistant to VP of Sales & Marketing Coordinator

Detroit Door & Hardware Distribution Company

Assistant to Executive Director

Michigan School Vocal Music Association

Activities Coordinator

Four Seasons Nursing Home

No Degree - ABBA

Baker College Oline

Associate of Applied Science - ABA Concentration in Paralegal Studies

Baker College

Ferris State University

High School Diploma -

James Wood High School

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