Melissa Childers
Tumwater,WA
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Lumio, where I excelled in establishing trust and exceeding sales quotas. Native in Portuguese and certification of Spanish fluency, I bring exceptional cross-cultural awareness and compassionate caregiving to every role. Expert in customer service, payment processing and committed to leveraging bilingual skills to enhance client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Bartender/Dough Maker/Counter Person
Vics Pizzaria
03.2024 - Current
Solar Sales Representative
Lumio
07.2023 - 02.2024
- Efficiently managed multiple accounts and prioritized actions to maximize sales productivity while maintaining high levels of customer satisfaction.
- Established long-term client relationships based on trust, reliability, and exceptional service delivery standards.
- Provided comprehensive education on the benefits of renewable energy sources such as solar power systems to prospective buyers throughout presentations or consultations sessions.
- Contributed to company growth objectives by consistently meeting or exceeding monthly sales quotas.
Reservation Agent
Alaska Airlines
09.2022 - 08.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Nail Technician
Stay The Spa
05.2020 - 02.2022
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
Education
Nuclear Medicine - Healthcare
South Puget Sound Community College
Olympia, WA05-2028
Skills
- Fluent bilingualism
- Portuguese translation
- Customer service
- Payment processing
- Cross-cultural awareness
- Compassionate caregiving
- Housekeeping tasks
- Meal preparation
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Bartender/Dough Maker/Counter Person
Vics Pizzaria
03.2024 - Current
Solar Sales Representative
Lumio
07.2023 - 02.2024
Reservation Agent
Alaska Airlines
09.2022 - 08.2023
Nail Technician
Stay The Spa
05.2020 - 02.2022
Nuclear Medicine - Healthcare
South Puget Sound Community College
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