Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Chilton

Coldspring,California

Summary

Dynamic professional with a proven track record at Tonya Jonas, excelling in customer service and administrative support. Enhanced office efficiency and improved on-time delivery rates through effective time management and data entry. A dedicated team player, I foster positive communication and drive continuous improvement in operations.

Overview

6
6
years of professional experience

Work History

Office Assistant

Jonas Energy Solutions
11.2019 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Dispatcher Manager

Jonas Energy Solutions
11.2019 - 01.2024
  • Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
  • Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
  • Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
  • Enhanced teamwork and accountability among dispatchers.
  • Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
  • Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
  • Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.

Education

Upperlake High School
Upper Lake, CA

GED -

Lake County Adult School
Lakeport, CA
06.2000

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Verbal communication
  • Dedicated team player
  • Administrative support
  • Organizing and categorizing
  • File organization

Timeline

Office Assistant

Jonas Energy Solutions
11.2019 - Current

Dispatcher Manager

Jonas Energy Solutions
11.2019 - 01.2024

Upperlake High School

GED -

Lake County Adult School

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