Melissa Choate
Lakeport,CA
Summary
Organized Team Lead with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Environmental Service Aide Team Lead
Sutter Lakeside Hospital
10.2022 - Current
- Enhanced team productivity by implementing efficient work schedules and task delegation.
- Streamlined inventory management for cleaning supplies, resulting in reduced costs and minimized stock shortages.
- Assisted in achieving regulatory compliance by ensuring adherence to local, state, and federal environmental laws and guidelines.
- Reduced waste generation through the introduction of sustainable cleaning practices.
- Improved patient satisfaction by maintaining a clean, safe, and hygienic healthcare environment.
- Trained new team members in proper cleaning techniques and safety protocols to ensure consistent service quality.
Optician
Eyecare optometric
10.2019 - 10.2022
- Work one on one with patient to fill their prescription needs
- Scheduling appointments
- Billing insurance as needed
- Patients satisfaction is number one priority
- Strong organizational skills to maintain a steady patient flow
- Maintain frame sells working directly with frame companies
- Inventory control on frames in stock.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
Checker
Safeway
05.2010 - 07.2019
- Operated checkout line at Safeway store
- Answered customer quests, provided store information and escorted to desired store areas
- Recommended and helped customers select merchandise based on their needs
- Cross-trained and provided back-up for other customer service representatives when needed
- Guaranteed positive customer experiences and resolved all customer complaints
- Managed cash stock and inventory balances accurately
- Managed department of 10-15 employees
- Schedule writing
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
Education
College Degree in Allied health -
Mendocino College
Lakeport, CA01.2026
High School Diploma -
Ed Donaldson Highschool
Kelseyville, CA06.2009
Skills
- CASH (10 years)
- INVENTORY (10 years)
- AND SALES (10 years)
- CASH HANDLING (10 years)
- CUSTOMER RELATIONS (10 years)
- Management (4 years)
- Insurance Verification (3 years)
- Medical Scheduling (3 years)
- Medical Office Experience
- HIPAA
- Medical scheduling
- Team leadership
Timeline
Environmental Service Aide Team Lead
Sutter Lakeside Hospital
10.2022 - Current
Optician
Eyecare optometric
10.2019 - 10.2022
Checker
Safeway
05.2010 - 07.2019
College Degree in Allied health -
Mendocino College
High School Diploma -
Ed Donaldson Highschool
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