Melissa Clarke
Brooklyn,New York
Summary
A dedicated and self-motivated learner who is able to adapt and complete task quickly assigned to me. With the goal of helping your business become more lucrative I would like to expand my creativity and current skills with building client relationships. Given the opportunity to offer my services I will prove to be a diligent employee and an asset to your company.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Bank of America
09.2023 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
Beauty Advisor
Macy's
09.2021 - Current
- Provide consulting for clients to assist and introduce new products based on their skin concerns
- Plan and assist in beauty events to boost sales and expand clientele through marketing
- Drive high-volume sales to meet given targets through strategizing and offering outstanding customer service
- Educate clients about skincare products and their benefits while also demonstrating live applications
Customer Service Agent
IQOR Company
11.2020 - 07.2021
- Educate clients on the necessary procedures to acquire relief which resulted in high customer satisfaction
- Provided timely responses to client inquiries on service being provided to resolve issues as they arrive
- Frequently attend training to develop new means of driving customer satisfaction through problem-solving and strategic planning
Education
Bachelor of Science in Psychology -
Long Island University
New York, New YorkHigh School Diploma -
ST. Joseph's Convent. High School
Trinidad & Tobago01.2018
Skills
Hobbies and Interests
- Tennis
- Dance
- Acting
- Reading
Languages
Spanish
Professional Working
Timeline
Relationship Banker
Bank of America
09.2023 - Current
Beauty Advisor
Macy's
09.2021 - Current
Customer Service Agent
IQOR Company
11.2020 - 07.2021
Bachelor of Science in Psychology -
Long Island University
High School Diploma -
ST. Joseph's Convent. High School
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