Melissa Close
Ray,OH
Summary
Detail-oriented professional skilled in payment processing and account management. Proven ability to facilitate customer inquiries and payment arrangements effectively.
Overview
19
19
years of professional experience
Work History
Collection Customer Service Representative
Bread Finacial
Columbus , Ohio
08.2022 - 03.2023
- Assisted customers with inquiries regarding account balances and payment options.
- Facilitated payment arrangements to accommodate customer financial situations.
Head Water Clerk
City of Wellston
Wellston, Ohio
09.2012 - 01.2022
- Filed important documents and ensured proper organization within the filing system.
- Supported city staff in preparing reports and presentations as needed.
- Collaborated with team members to enhance workflow efficiency and communication.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Verified accuracy of all paperwork prior to submission for processing.
Office Clerk Assistant
City of Wellston
Wellston, Ohio
08.2011 - 09.2012
- Assisted with filing and organizing documents for city departments.
- Managed incoming calls and directed inquiries to appropriate personnel.
- Supported public inquiries by providing information about city services and programs.
- Assisted in maintaining digital records to ensure accurate information retrieval.
Meter Reader
City of Wellston
Ray, Ohio
06.2009 - 11.2009
- Conducted regular meter readings for residential and commercial properties.
- Documented meter data accurately in company software systems.
- Communicated with customers regarding meter-related inquiries and issues.
- Reported discrepancies between recorded and actual meter readings.
- Inspected meters for damage or tampering during readings.
Utility Clerk-Part time
City of Wellston
Wellston, Ohio
05.2004 - 06.2009
- Processed utility payments accurately and efficiently for city residents.
- Assisted customers with account inquiries and service requests in person and by phone.
Education
Word Processing
Buckeye Hills Career Center
Rio Grande, OH06-1990
Some College (No Degree) - Early Childhood Care And Education
Rio Grande College
Rio Grande, OHSkills
- Payment processing
- Account management
- Data entry
- Document organization
- Customer relationship management
- Workflow optimization
- Customer service
- Debt collection
Timeline
Collection Customer Service Representative
Bread Finacial
08.2022 - 03.2023
Head Water Clerk
City of Wellston
09.2012 - 01.2022
Office Clerk Assistant
City of Wellston
08.2011 - 09.2012
Meter Reader
City of Wellston
06.2009 - 11.2009
Utility Clerk-Part time
City of Wellston
05.2004 - 06.2009
Word Processing
Buckeye Hills Career Center
Some College (No Degree) - Early Childhood Care And Education
Rio Grande College