Melissa Clouatre
Hendersonville,Tennessee
Summary
Self-driven employee with years of experience and great leadership qualities. Enjoys implementing teamwork, and working with other. Especially good at multitasking at fast pace. Enjoys coming up with new ideas to get the job done.
Overview
30
30
years of professional experience
Work History
Escrow Specialist Coordinator
THDA
12.2018 - Current
- I have extensive knowledge in the Escrow department with 8 years of experience.
- I have worked with Word and Excel with report's. Paying Insurance policies, research, electronic billing, processing check's, daily mail, escrow analysis, work the inbox for escrow, paying taxes, FHA connection, claims, inbound outbound calls and pay HOA’S. Training new employees.
- I have great experience in Customer Service. I build relationships with my members for them to trust and rely on me.
- Became escrow coordinator in 2025.
Temp Worker
Robert Half Temp Agency
06.2018 - 12.2018
- Started at THDA July 2018 doing onboarding for all loans. Then was put in Escrow to get all the mail up to date and pay what needed paid.
Head Leader
Loomis Armored US
01.2016 - 03.2018
- Was a Head Lead over 12 people, counting each deposit that would come in off the trucks, ran each deposit to make sure was balance. Ran adits every 30 days.
Operations Manager
First Tennessee Bank
01.2008 - 12.2015
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led cross-functional teams to implement strategic initiatives, improving service.
- Mentored staff on best practices in operations management, fostering professional growth.
- Developed and maintained key performance.
Assistant Head Teller
Regions
01.1996 - 01.2006
- Supervised daily operations of teller team, ensuring compliance with banking regulations and policies.
- Trained and mentored new staff on customer service protocols and transaction processing.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times.
- Resolved complex customer inquiries, fostering strong client relationships and enhancing satisfaction rates.
Education
High School Diploma -
Hunters Lane
Nashville, TN05.1991
Skills
Relationship Development, Team building, Training,
Customer Service Experience Policy and Compliance Works well with deadlines Great organization
Timeline
Escrow Specialist Coordinator
THDA
12.2018 - Current
Temp Worker
Robert Half Temp Agency
06.2018 - 12.2018
Head Leader
Loomis Armored US
01.2016 - 03.2018
Operations Manager
First Tennessee Bank
01.2008 - 12.2015
Assistant Head Teller
Regions
01.1996 - 01.2006
High School Diploma -
Hunters Lane