Melissa Cobar
Los Angeles,CA
Summary
Results driven Restaurant General Manager with over 10 years of leadership experience in restaurant operations. Proven success in driving sales growth, developing high-performing teams, improving operational efficiency, and delivering exceptional guest experiences. Skilled in leading high-volume operations, optimizing business performance, and fostering a culture of accountability and excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Shake Shack
12.2022 - Current
- Direct all aspects of restaurant operations, ensuring exceptional food quality, service standards, and cleanliness.
- Increased sales and improved overall business performance in a previously low-volume location through strategic operational initiatives and team development.
- Increased brand visibility and community presence by developing local partnerships, conducting community outreach, and hosting donation and fundraising events that supported local organizations while driving guest engagement and sales.
- Fostered a welcoming and inclusive environment that embodied Shake Shack's core values by promoting teamwork, delivering exceptional guest service, and maintaining the highest standards of food quality.
- Recruit, train, coach, and develop management and hourly team members to achieve performance goals.
- Manage labor costs, inventory levels, and financial performance to meet operational objectives.
- Ensure compliance with food safety, health, and company standards.
General Manager
California Chicken Cafe
11.2014 - 12.2022
- Managed a high-volume restaurant operation, overseeing daily business performance and operational excellence.
- Led and developed team of over 50 employees, managing overnight operations while ensuring high standards of performance, accountability, and guest service.
- Oversaw scheduling, labor management, inventory control, and cost management to drive profitability.
- Utilized problem-solving and decision-making skills to address operational challenges, enhancing efficiency and sustaining high guest satisfaction.
- Maintained high customer service standards and effectively resolved guest concerns.
- Ensured compliance with food safety regulations, company policies, and operational procedures.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA09-2014
Skills
- Restaurant Operations Management
- Team Leadership & Development
- Labor and Workforce Planning
- Inventory and Cost Control
- Guest Experience Management
- Food Safety and Regulatory Compliance
- Staff Training and Performance Management
- Business Growth and Sales Development
Certification
- ServSafe Manager Certification
- ServSafe Manager Proctor Certification
Timeline
General Manager
Shake Shack
12.2022 - Current
General Manager
California Chicken Cafe
11.2014 - 12.2022
High School Diploma -
Santa Monica High School