Melissa Cole
Fallston,MD
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Car Sales Consultant
Heritage Volkswagen A Mileone Company
Parkville, Maryland
03.2014 - Current
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
Auto Finance Manager
Bob Davidson Ford Lincoln
Parkville, Maryland
09.2019 - 10.2019
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Auto Finance Manager
Heritage Volkswagen A Mileone Company
Parkville, Maryland
01.2019 - 09.2019
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Commercial Insurance Agent
ENI Insurance LLC
Havre De Grace , Maryland
04.1997 - 08.2010
- Offered detailed information about products and binding coverage.
- Provided advice, answered queries and escalated complaints to management.
- Reviewed, shopped and processed renewals.
- Explained detailed policy concepts in easy-to-understand terms.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
Education
Licensing For Property Casualty And Life Classes - Insurance
Essex Community College
Essex Maryland04.1988
High School Diploma -
Fallston High School
Fallston MD05.1986
Skills
- Aftermarket Products
- Regulatory Standards
- Consultative Techniques
- Compliance Awareness
- Staff Training
- Calculating Prices
- Engaging with Diverse Customers
- Meeting Sales Goals
- Leasing Options
- Test Drives
- Upselling Strategies
- Available Nights, Weekends and Holidays
- New Car Purchases
- Store Policies and Procedures
- Explaining Service Options
- Exceeding Customer Expectations
- Building Customer Relationships and Loyalty
- Issue Resolution
- Strong Communication and Interpersonal Skills
Accomplishments
- Insurance related: Accredited Advisor of Insurance
- Car Sales: Won Regional and Local placements for Top Sales, Top Customer Service Scores and 2 Time winner at National Product knowledge Convention for Volkswagen of America.
Certification
- Licensed MVA for Sales - Since selling cars
Timeline
Auto Finance Manager
Bob Davidson Ford Lincoln
09.2019 - 10.2019
Auto Finance Manager
Heritage Volkswagen A Mileone Company
01.2019 - 09.2019
Car Sales Consultant
Heritage Volkswagen A Mileone Company
03.2014 - Current
Commercial Insurance Agent
ENI Insurance LLC
04.1997 - 08.2010
Licensing For Property Casualty And Life Classes - Insurance
Essex Community College
High School Diploma -
Fallston High School
- Licensed MVA for Sales - Since selling cars
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