MELISSA Conde
CHICOPEE,MA
Summary
Dedicated Case Management Specialist with a Bachelor’s in Criminal Justice Administration and over 20 years of administrative expertise, including 3 years in Trial Courts. Skilled in supporting executive leadership, ensuring data integrity in MassCourts, NCIC, and ICOTS, and drafting legal documentation. Seeking to leverage operational experience and leadership training to transition into Probation Office Management.
Overview
19
19
years of professional experience
Work History
Probation Case Administrator II
Massachusetts Trial Court
Springfield, Massachusetts
07.2023 - Current
- Executive Support & Case Management: Provided high-level administrative support to Chief Probation Officer and departmental staff, managed daily operations to ensure seamless flow of court-related tasks.
- Records Maintenance & Data Integrity: Expertly navigate MassCourts, NCIC, and ICOTS to retrieve, update, and maintain criminal records. Demonstrated precision in entering initial data and interpreting complex chrono docket sheets to ensure accurate dispositions and coding.
- Legal Documentation: Prepare and process a high volume of specialized legal documents, including pre-sentence investigations, violation hearing notices, and probation transfers, while maintaining strict adherence to court terminology and procedures.
- Compliance Monitoring: Assist Probation Officers in verifying probationer compliance by researching open cases, monitoring conditions, and conducting direct interactions with probationers to facilitate case updates.
- Stakeholder Relations: Acted as primary point of contact for general public, attorneys, law enforcement, and victim-witness advocates, delivered professional customer service in fast-paced, sensitive environment.
- Analytical Support: Maintained comprehensive statistical data on case activities and performed independent research on open cases, recommending necessary follow-up actions.
- Utilized the Microsoft Office Suite (Excel, Word, Outlook) to streamline reporting and office communications.
Elementary School Secretary
Amherst Pelham Regional Schools
08.2018 - 07.2023
- Delivered clear and accurate communication to students, parents, guardians, staff, and community members visiting school’s main office.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated language translation to improve understanding and foster effective communication between diverse parties.
- Utilized basic and advanced computer skills in Excel, Word, Access, and accounting/student databases for efficient record keeping, filing, and copying.
PARAPROFESSIONAL
Springfield Public Schools, Massachusetts
10.2009 - 06.2016
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Monitored and supported students in classroom and common areas, ensuring adherence to rules and assisting lead teacher in maintaining a positive learning environment.
- Facilitated cooperation and discipline during classroom activities, contributing to a structured and productive learning atmosphere.
Tax Preparer
Taxland
01.2012 - 04.2015
- Developed and prepared tax returns, extensions, and tax planning calculations, providing detailed write-ups for various organizations and entities.
- Executed timely filing of returns with tax departments at local, state, and federal levels, ensuring compliance and accuracy.
- Organized and secured comprehensive records of client tax returns and supporting documentation to facilitate audits and inquiries.
Forensic Counselor
BHN Western Mass Women Correction
09.2007 - 09.2008
- Assessed signs of suicide, depression, trauma, and potential violence during counseling sessions to ensure appropriate interventions.
- Identified risk and resiliency factors within individual youth, peer groups, families, schools and community and developed strategies for intervention
- Provided guidance and support to enhance self-esteem and promote community engagement among clients.
- Collaborated with counselors to design targeted programs and activities tailored to developmental and academic needs.
Education
Bachelor of Science - Criminal Justice Administration
Univeristy Of Phoenix
Phoenix, AZ04-2026
Associate of Arts - Criminal Justice
University of Phoenix
Phoenix, AZ01-2023
Skills
- Case Management
- Court Coordination
- Legal Documentation
- Compliance Monitoring
- Data Integrity
- Project coordination
- Issue resolution
- Time management
- Stakeholder engagement
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Accomplishments
Member
The National Society of Leadership and Success 2026
The National Society of Leadership and Success 2026
Timeline
Probation Case Administrator II
Massachusetts Trial Court
07.2023 - Current
Elementary School Secretary
Amherst Pelham Regional Schools
08.2018 - 07.2023
Tax Preparer
Taxland
01.2012 - 04.2015
PARAPROFESSIONAL
Springfield Public Schools, Massachusetts
10.2009 - 06.2016
Forensic Counselor
BHN Western Mass Women Correction
09.2007 - 09.2008
Bachelor of Science - Criminal Justice Administration
Univeristy Of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix