Melissa Conley
Dudley,NC
Summary
Patient-focused, detail-oriented and computer-savvy back office coordinator. Personable and courteous in all interactions with patients and team members and skilled at anticipating physician and practice needs. Effective in handling office and administrative task within busy, multi-physician practice.
Overview
21
21
years of professional experience
Work History
Back Office Coordinator
Wayne Women's Clinic
11.2010 - Current
- Greets and directs all patients within the practice
- Obtaining patient demographics and verifying insurance information at each visit.
- Answering screening and forwarding incoming phone calls
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Coached employees through day-to-day work and complex problems.
- Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
- Schedules any necessary appointments after completion of patient visit.
- Identifying and resolving minor patient billing complaints.
- Reviewing medical claims for coding and billing accuracy.
- Monitor incoming/outgoing referral request to ensure that referral care standards are met.
- Contacted pharmacies to submit and refill patients' prescriptions per physicians order.
- Scheduled all patient radiology and surgery procedures.
- Coordinate with hospital and physicians with surgery schedules.
Pharmacy Technician
Raper Drug
06.2003 - 11.2010
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
High School Diploma -
Southern Wayne High School
Dudley, NC06.1999
Skills
- Strong organizational skills
- Strong multi-tasking skills
- Ability to work independently on assigned tasks as well as accept direction on given assignments
- Able to work collectively with administration and staff
Timeline
Back Office Coordinator
Wayne Women's Clinic
11.2010 - Current
Pharmacy Technician
Raper Drug
06.2003 - 11.2010
High School Diploma -
Southern Wayne High School
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