Melissa Cooper
Tallmadge
Summary
Detail-oriented Medical Office Coordinator with proven expertise in managing busy medical offices and enhancing patient care. Strong organizational skills drive efficiency in office operations, while staff training and schedule management improve workflow. Experience includes updating patient records and implementing processes that elevate patient satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator
Summa Health System - Women's Health Center
Akron
05.2025 - Current
- Managed daily operations of medical practice and ensured efficient workflow.
- Oversaw Epic Work Queues to ensure timely processing of office tasks.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Managed inventory of medical supplies and coordinated timely reordering to maintain operational efficiency.
- Delegated tasks to staff while establishing priorities and goals to enhance team productivity.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Implemented departmental policies and standards with management to streamline internal processes and improve workflow.
- Mentored and coached residents and newly hired team members on office procedures and computer systems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recruited, interviewed and selected employees to fill vacant roles.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Assisted in training new staff on office protocols and software systems used.
Medical Office Coordinator – Orthopedics and Sports Medicine
Summa Health Systems
Akron
07.2024 - 05.2025
- Checked in patients for appointments, enhancing operational flow.
- Assisted with staff scheduling for over 100 employees, optimizing coverage.
- Oversaw non-clinical staff, driving efficient office operations.
- Processed imaging prior authorizations to support patient care.
- Facilitated office relocation from Hudson to Stow Kent, minimizing disruption to patient services.
- Conducted interviews for potential new hires to strengthen team capabilities.
Referral Coordinator - Urology
Summa Health Systems
01.2023 - 07.2024
- Checked in and out patients for appointments, streamlining patient flow and enhancing overall experience.
- Scheduled follow-up appointments for testing and procedures to enhance patient care.
- Contacted insurance companies to secure prior authorization for necessary tests and procedures, ensuring timely patient care.
- Managed Dr. Boe's template and office schedule, coordinating multiple applications and physician schedules.
- Performed administrative duties to support daily operations and patient management.
- Facilitated daily face-to-face and phone communication with patients to address inquiries, improving satisfaction and engagement.
- Shared MOC role with three staff members while recruiting new practice manager and office coordinator.
Patient Access Liaison – Central Registration
Summa Health Systems
09.2021 - 01.2023
- Registered patients for same-day surgery pre-admission testing in cath lab and emergency department.
- Pre-registered patients over the phone, streamlining admission process for same-day procedures.
- Managed intake of insurance information and verified eligibility for services.
- Checked in patients for appointments, ensuring timely processing and reducing wait times.
- Trained in bed control, supporting staffing needs during high-demand periods.
Cash Application Specialist
Airgas
01.2020 - 09.2021
- Processed cash applications for customer payments, ensuring accuracy and timeliness to maintain optimal cash flow.
- Reviewed and applied customer payments using Lockbox, ACH, checks, and wire transfers, ensuring accurate account reconciliation.
- Reconciled payment discrepancies to ensure accurate account balances.
- Ensured accuracy of payments received by researching remittance information from customers' documents.
- Investigated returned items such as NSF checks or incorrect payments.
- Utilized accounting software to record and track cash transactions efficiently.
- Addressed customer payment inquiries and issues, fostering positive relationships and enhancing customer satisfaction.
- Responded promptly to customer inquiries via phone or email regarding their account status.
Credit Risk Processor
Carter Lumber
01.2019 - 01.2020
- Evaluated and assessed credit applications to determine risk and make informed approval or denial decisions.
- Researched property information while liaising with government agencies.
- Performed data entry accurately and efficiently.
- Managed inbound calls from stores and customers, providing timely responses to inquiries and enhancing customer experience.
- Processed payments accurately and promptly, contributing to overall customer satisfaction.
Call Center/Fraud Verifications
Summit Racing Equipment
01.2015 - 01.2019
- Investigated domestic and international orders to identify risks and prevent fraud.
- Answered and resolved order-related inquiries efficiently.
- Earned recognition from management for delivering outstanding customer service.
- Leveraged technical skills to troubleshoot complex issues and implement effective solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Performed data entry to maintain accurate order records.
One Touch Service Specialist/Customer Service
FirstMerit Bank
01.2009 - 01.2012
- Handled inbound phone calls regarding savings, credit cards, mortgages, and loans.
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Cultivated positive customer relationships through courteous interactions and swift issue resolution, fostering loyalty.
- Educated clients on banking products and services for informed decision-making.
- Trained new staff on service protocols and best practices in customer care.
- Supported marketing initiatives by promoting bank offerings during customer interactions.
- Facilitated account openings for branches, ensuring compliance and accuracy.
Education
High School Diploma -
Tallmadge High School
Tallmadge, OH01-2014
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ04-2026
Skills
- Medical supply management
- Scheduling patients
- Verify insurance
- HIPAA compliance
- Customer service
- Call Center
- Excel
- Staff development
- SAP
- Data entry
- Office management
- CSR system
- Sales
- Problem resolution
- Staff development
- Medical supply management management
- Staff development
Certification
Privacy Liaison Certification - Summa Health System
Timeline
Medical Office Coordinator
Summa Health System - Women's Health Center
05.2025 - Current
Medical Office Coordinator – Orthopedics and Sports Medicine
Summa Health Systems
07.2024 - 05.2025
Referral Coordinator - Urology
Summa Health Systems
01.2023 - 07.2024
Patient Access Liaison – Central Registration
Summa Health Systems
09.2021 - 01.2023
Cash Application Specialist
Airgas
01.2020 - 09.2021
Credit Risk Processor
Carter Lumber
01.2019 - 01.2020
Call Center/Fraud Verifications
Summit Racing Equipment
01.2015 - 01.2019
One Touch Service Specialist/Customer Service
FirstMerit Bank
01.2009 - 01.2012
High School Diploma -
Tallmadge High School
Bachelor of Science - Business Management
University of Phoenix