Melissa Cordero
Brooklyn,NY
Summary
Dynamic and detail-oriented professional with experience at Wyckoff Heights Medical Center, excelling in maintaining client records and enhancing patient safety. Proven ability to build customer trust and loyalty while efficiently managing appointment schedules. Skilled in data entry and call documentation, contributing to improved operational efficiency and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Unit Receptionist
Wyckoff Heights Medical Center
Brooklyn, NY
12.2024 - Current
- Managed telephone communications effectively, triaging calls appropriately based on urgency or routing them to the correct department.
- Supported administrative tasks such as filing, data entry, and document preparation to ensure smooth unit operations.
- Contributed to patient safety by verifying identification details before releasing confidential medical information.
- Reduced wait times for patients by efficiently managing appointment schedules and prioritizing urgent cases.
- Increased efficiency in scheduling appointments by implementing an organized system for tracking availability of healthcare providers.
- Ensured accurate patient information by meticulously updating electronic health records and verifying insurance coverage.
Front Desk Receptionist
Slope Wellness
Brooklyn, NY
02.2023 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
File Clerk
Camba Homebase
Brooklyn, New York
08.2022 - 10.2022
- Gathered clients documents and creating paper files.
- Examined, categorized and sorted incoming documents.
- Archiving prior contract year cases.
- Conduct filing, placing charts in file cabinet by alphabetical order.
Youth Group Leader
St. Nicks Alliance
Brooklyn, NY
05.2021 - 06.2022
- Taught and counseled youth ages 5 to 6.
- Shared valuable life experiences with youth to promote positive self-esteem and improve social skills.
- Planned weekly groups as well as special events and school activities.
- Built lasting relationships with youth and parents or guardians.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
Cashier
Fairway Supermarket
Brooklyn, NY
08.2019 - 10.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Cascades High School
Brooklyn, NY06.2019
Skills
- Maintaining Client Records
- Behavioral Management Planning
- Building Customer Trust and Loyalty
- Call Controlling
- Understanding Customer Needs
- Call Center Operations
Timeline
Unit Receptionist
Wyckoff Heights Medical Center
12.2024 - Current
Front Desk Receptionist
Slope Wellness
02.2023 - 09.2024
File Clerk
Camba Homebase
08.2022 - 10.2022
Youth Group Leader
St. Nicks Alliance
05.2021 - 06.2022
Cashier
Fairway Supermarket
08.2019 - 10.2019
High School Diploma -
Cascades High School