Melissa Corona
Napa,CA
Summary
Organized and dedicated candidate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Case Manager
Community Resources For Children
Napa, CA
09.2023 - 09.2024
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates
Administrative Assistant/Property Manager
Napa Valley Community Housing
Napa, CA
07.2017 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Worked alongside resident services coordinators to provide low income families with resources to support their household
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Processed applications and required paperwork for tenants
- Understanding in Microsoft Office, excel and Yardi voyager
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Knowledge of applicable local and federal housing laws, including Fair Housing and Landlord & Tenant laws
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed lease agreements, ensuring timely rent collection and adherence to contract terms.
Education
Associate Of Business Administration -
Napa Valley College
Napa, CASkills
- Bilingual
- Verbal and Written Communication
- Document and File Management
- Ease with Computers and Technology
- Complaint Resolution
- Employee Training
- Affordable Multi-Family Property Management
- Payment Processing
- Transaction Balance Sheets
- Customer Service
- Clerical Support
- Data Entry Documentation
- Self Starter
- Public Relations
- Community Resources
Name & Contact
Melissa Corona
(707)256-9961
Timeline
Case Manager
Community Resources For Children
09.2023 - 09.2024
Administrative Assistant/Property Manager
Napa Valley Community Housing
07.2017 - 08.2023
Associate Of Business Administration -
Napa Valley College