Melissa Cresong
Wilmington,IL
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
15
15
years of professional experience
Work History
Office Manager
Ironwood LLC
Wilmington, IL
01.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Manager of Operations
Diafansio LLC
Wilmington, IL
01.2010 - 01.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Education
High School Diploma -
Christian Acadamy
Florida City, FL05-2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Document management
Timeline
Office Manager
Ironwood LLC
01.2016 - Current
Manager of Operations
Diafansio LLC
01.2010 - 01.2016
High School Diploma -
Christian Acadamy