Melissa Crooker
Palm Coast,FL
Summary
Detail-oriented case manager with expertise in problem-solving and effective communication. Proven ability to manage caseloads and coordinate client interactions, ensuring meticulous case documentation.
Overview
8
8
years of professional experience
Work History
Case Manager
Farah and Farah
09.2025 - Current
- Manage and negotiate cases with insurance companies
- Effectively handle a full caseload
- Supervise a dedicated full-time legal assistant
- Maintain regular communication with clients
- Open new files and establish initial client contact, ensuring ongoing communication
- Conduct thorough investigations for each case, gathering and analyzing relevant information, and entering data into the ATO database
- Verify insurance coverage and liability issues, maintaining contact with insurance providers
- Oversee client medical care while communicating with both clients and medical professionals
- Schedule medical appointments and explain procedures and related documentation to clients
- Continuously monitor case status and review medical records
- Organize and maintain case files in preparation for demand
Legal Assistant
Farah and Farah
08.2021 - Current
- Assist case managers and attorneys in gathering and organizing case-related documents, including medical records, police reports, and witness statements.
- Maintain accurate and up-to-date case files, both physical and electronic.
- Track deadlines and ensure timely completion of tasks.
- Communicate with clients to provide updates and gather necessary documentation to include phone calls, emails, and in person meetings.
- Schedule appointments and coordinate communication between clients and case managers/attorneys.
- Maintain a positive and empathetic rapport with clients.
- Coordinate with medical providers to obtain additional information or clarification as needed.
- Track medical treatment progress and update case managers/attorneys on any changes.
- Facilitate the meeting of deadlines by managing multiple schedules and providing timely reminders.
- Open new case files and input data into case management software.
- Maintain calendars, scheduling and coordinating meetings.
Receptionist Administrator
The Cam Team
01.2018 - 07.2021
- Oversee daily operations and financial performance of community associations.
- Manage vendor relationships and coordinate services.
- Provide exceptional customer service and proactive management.
- Experience in community association management (2-3 years preferred).
- Strong organizational and communication skills.
Education
Associate of Science - Business Administration And Accounting
Daytona State Community College
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Timeline
Case Manager
Farah and Farah
09.2025 - Current
Legal Assistant
Farah and Farah
08.2021 - Current
Receptionist Administrator
The Cam Team
01.2018 - 07.2021
Associate of Science - Business Administration And Accounting
Daytona State Community College