Melissa Culbertson
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in hiring practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
7
7
years of professional experience
Work History
Office Manager/Human Resources Manager
Humboldt Neurohealth
2022.01 - Current
- Managed 4 locations
- Supervised appointment scheduler for all clinicians.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Coordinated office events, seminars and meetings for staff and clients.
- Built and managed processes for tracking and monitoring department performance.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Completed bi-weekly payroll for 40 employees.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Was part of Leadership
Manager/HR Generalist
Humboldt Bay Provisions
2017.04 - 2022.03
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw food preparation and monitored safety protocols.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Server Shift Leader
Easy's
2018.09 - 2020.03
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Arts - Broadcasting, Telecommunications And Mass Media
Temple University
Philadelphia, PA05.2005
Skills
- Customer Relationship Management
- Planning Events
- Microsoft Office
- Supervision Abilities
- Office Management
- Resolving Complex Issues
- Managing Employee Relations
- Payroll and Accounts Payable Receivable
- Office Operations
- Maintaining Office Records
- Financial Records and Processing
Timeline
Office Manager/Human Resources Manager
Humboldt Neurohealth
2022.01 - Current
Server Shift Leader
Easy's
2018.09 - 2020.03
Manager/HR Generalist
Humboldt Bay Provisions
2017.04 - 2022.03
Bachelor of Arts - Broadcasting, Telecommunications And Mass Media
Temple University
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