Yvonne De La Cruz
Lodi,CA
Summary
Personable Office Administrator with 10+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager/Human Resources Manager
Pacific Towing Lodi
05.2013 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Organized and updated databases, records and other information resources.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Completed bi-weekly payroll for all employees.
- Entered everything into quickbooks
Bank Teller
Bank Of The West
08.2012 - 05.2013
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
No Degree - Health Sciences
San Joaquin Delta College
Stockton, CA04.2025
High School Diploma -
Lodi High School
Lodi, CA05.2002
Skills
- Office Operations
- Complaint Management
- Customer Relationship Management
- Accounts Payable and Accounts Receivable
- Intuit QuickBooks
- Time Management
- Office Management
- Inbound Phone Call Handling
- Managing Employee Relations
- Effective Written and Verbal Communication
- Office Reception
- Processing Expenses
- Complaint Response
- Resolving Complex Issues
- Administrative Support
Certification
Phlebotomy License
Timeline
Office Manager/Human Resources Manager
Pacific Towing Lodi
05.2013 - Current
Bank Teller
Bank Of The West
08.2012 - 05.2013
No Degree - Health Sciences
San Joaquin Delta College
High School Diploma -
Lodi High School
Phlebotomy License
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