Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yvonne De La Cruz

Lodi,CA

Summary

Personable Office Administrator with 10+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager/Human Resources Manager

Pacific Towing Lodi
05.2013 - Current
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Organized and updated databases, records and other information resources.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Completed bi-weekly payroll for all employees.
  • Entered everything into quickbooks

Bank Teller

Bank Of The West
08.2012 - 05.2013
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

No Degree - Health Sciences

San Joaquin Delta College
Stockton, CA
04.2025

High School Diploma -

Lodi High School
Lodi, CA
05.2002

Skills

  • Office Operations
  • Complaint Management
  • Customer Relationship Management
  • Accounts Payable and Accounts Receivable
  • Intuit QuickBooks
  • Time Management
  • Office Management
  • Inbound Phone Call Handling
  • Managing Employee Relations
  • Effective Written and Verbal Communication
  • Office Reception
  • Processing Expenses
  • Complaint Response
  • Resolving Complex Issues
  • Administrative Support

Certification

Phlebotomy License

Timeline

Office Manager/Human Resources Manager

Pacific Towing Lodi
05.2013 - Current

Bank Teller

Bank Of The West
08.2012 - 05.2013

No Degree - Health Sciences

San Joaquin Delta College

High School Diploma -

Lodi High School

Phlebotomy License

Yvonne De La Cruz